Hampton Inn By Hilton PV Front Desk Agent

Delco Development, LLC; Pennsville Township (NJ); On-site; USD 18,000 - 26,000; Part time

Job summary

Delco Development, LLC is seeking a part-time front desk agent in Pennsville Township, NJ. You will greet guests, check them in, verify room requirements, and assist with reservations and payments.

The role includes concierge duties, directing guests, and maintaining guest records with a professional, courteous demeanor. The position emphasizes strong telephone etiquette, excellent customer service skills, and the ability to lift light loads.

Qualifications

• High school diploma or equivalent experience.
• Excellent customer service and communication skills.
• Ability to lift up to ten pounds and stand/sit for long periods.

Responsibilities

• Welcomes guests by greeting, answering questions, and responding to requests.
• Registers guests by obtaining room requirements and issuing keys.
• Directs guests to rooms and assists with payments and reservations.
• Conveys information and messages to guests and maintains records of services.
• Provides concierge duties for entertainment, business, shopping, and travel inquiries.
• Maintains room and guest account data and processes charges or payments.
• Secures valuables and assists with lost and found as needed.

Skills

Customer service

Telephone etiquette

Professional communication

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Pennsville Township, NJ, US

30+ days ago Requisition ID: 1544

Salary Range: $16.00 To $16.00 Hourly

Purpose:

Serves guests by completing registration and controlling room assignments. Welcomes and registers guests, establishes credit, directs guests to room, relays messages, answers questions about services, maintains and updates records, obtains payments, makes reservations, secures valuables.

Responsibilities

• Willingness to accept the most effective role
• Welcomes guest by greeting, answering questions, and responding to requests
• Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, and issuing guest room keys
• Establishes credit by verifying credit cards or obtaining cash
• Directs guest to room by showing location on map
• Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc
• Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel
• Maintains records by entering room and guest account data
• Collects revenue by entering services and charges, computing bill, and obtaining payment
• Makes hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirements
• Secures guest’s valuables by processing lost and found
• Contributes to team effort by accomplishing related results as needed

Requirements

• Uses customer-oriented telephone etiquette to receive information
• Greets callers, establishes rapport and projects professional tone at all times
• High school diploma or equivalent experience
• Lift up to ten (10) pounds, unassisted
• Sit and/or stand for long periods