Part-Time Guest Services Representative - TownePlace Suites

The High Companies; Mechanicsburg (Cumberland County); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Vacation accrual

High Healthy Rewards

Fun working environment

Job summary

The TownePlace Suites in Mechanicsburg, PA is seeking a part-time Guest Services Representative to greet guests, handle reservations, and provide local information. The role includes assisting with arrivals and departures, operating the switchboard, and handling related financial transactions.

The position requires weekend and holiday availability, with shifts from 7:00 AM to 3:00 PM or 3:00 PM to 11:00 PM, and a starting pay of $15.40 per hour, with potential increases based on experience.

Qualifications

• High school diploma or GED preferred.
• Ability to work in a team and independently.
• Customer service experience required.
• Strong math, reading and communication skills.
• Availability to work weekends and holidays is required.

Responsibilities

• Respond to guest requests and inquiries.
• Take, modify, and cancel guest reservations.
• Communicate hotel facilities and services to guests.
• Provide information on local area and points of interest.
• Assist guests with arrivals and departures.
• Answer front desk phone.
• Cash handling.

Skills

Customer service experience

Strong communication

Teamwork

Independent work

Math skills

Reading skills

Education

High school diploma or GED (preferred)

Job description

At High Hotels, hospitality isn't just what we do, it's who we are.

For over 35 years, High Hotels has been raising the bar in hospitality, earning a reputation for standout service and unforgettable stays throughout Pennsylvania and New Jersey.

It all starts with people. A vibrant, team-focused culture fuels every property, creating an environment where careers thrive, and guests feel right at home. With a commitment to growth, positivity, and excellence in every detail, High Hotels continues to be a place where great experiences—for employees and guests alike—aren't just expected, they're the standard.

Are you ready To Spread Joy Through Hospitality?

As a Guest Services Representativefor High Hotels LTD., you are required to positively represent the hotel to the guest by responding courteously and efficiently to guest needs, acting as a source of information about the hotel and local area, and assisting guests during arrivals and departure. You will also be responsible for operating the switchboard and handling departmental accounting and financial transactions as they relate to this position.

This position will be located at the TownePlace Suites located in Mechanicsburg, PA

We are seeking a Part-Time Guest Services Representative with availability to work both shifts7:00 AM to 3:00 PM AND 3:00 PM to 11:00 PM on various days, including weekends and holidays.

Weekends include a $1/hr. shift premium!

Starting Rate: $15.40/hr. *Potential to increase based upon experience

Areas of responsibility for our Guest Services Representatives include:

• Responding to guest requests and inquiries.
• Taking, modifying, and canceling guest reservations.
• Communicating hotel facilities and services to all guests.
• Providing information on the local area and points of interest.
• Assisting guests with arrivals and departures.
• Answeringfrontdeskphone.
• Cash handling.

Our next team-member will ideally possess the following educational and work qualifications:

• A high school diploma or general equivalent (GED) preferred.
• The ability to work in both a team environment and independently.
• Customer service experience.
• Strong math, reading, and communication skills.
• Availability to work weekends and holidays is required.

Working for The High Companies:

At High Hotels co-workers always come first. This belief is as strong today as it was when The High Companies was founded over 90 years ago!

• Excellent benefits including medical, dental and vision available for full-time coworkers.
• Access to the High Healthy Rewards program
• Vacation is offered to regular full-time coworkers and is earned annually on your anniversary date. You may carry over a portion of your hours into the next anniversary year.
• 401(k) Retirement Plan with a company match.
• Fun working environment! We feel that work should be fun, and the management teams do all they can to promote a fun working environment.