Full Time Guest Service Representative

Dicksoncountychamber; Tennessee; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is looking for a dedicated Guest Service Representative. This role is vital in ensuring guests have a memorable experience from check-in to check-out. You will be the face of the hotel, providing essential information, assisting with reservations, and addressing any guest concerns. If you are passionate about delivering outstanding service and thrive in a dynamic environment, this opportunity is perfect for you. Join a team committed to creating lasting memories for every guest, where your contributions truly matter.

Qualifications

• Strong guest service orientation and exceptional communication skills required.
• Proficiency in Microsoft Office tools is essential.

Responsibilities

• Attend to hotel guests' needs during check-in and check-out.
• Provide information about hotel services and local area attractions.
• Handle guest complaints and maintain front desk cleanliness.

Skills

Guest Service Orientation

Communication Skills

Problem Solving

Punctuality

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Dickson County Chamber
205 South Main Street, Dickson, TN 37055

Full Time Guest Service Representative: Job Description

Our mission is Creating everlasting memories: One guest at a time!

Regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guests and employees.

Comfort Inn is searching for a PM Guest Service Representative in Dickson, TN. This individual will be responsible for attending to the needs of hotel guests, especially during check-in and check-out. This position will be Daytime (7am-3pm) or evening shift (3pm-11pm). This position will also be on call for covering call-outs.

ESSENTIAL JOB FUNCTIONS:

• Providing information to guests about hotel policies, services and amenities.
• Responding to requests from guests for assistance during their stay.
• Provide information about the local area (e.g. directions, places to eat, etc.)
• Selling rooms to “walk-in” customers.
• Entering/changing reservation information on the computer system.
• Posting charges to guest accounts.
• Processing payments from guests.
• Making necessary corrections to guest accounts.
• Informing housekeeping department about room status/availability.
• Listening for and responding to guest complaints.
• Cleaning the front desk area.
• Maintaining daily logs and reports.
• Balancing shift work and cash drawers.
• Any other duties assigned by Supervisor.

Candidate must meet the following criteria:

• Have reliable transportation.
• Be punctual and possess a good attendance record.
• Flexible and can work mornings, evenings, weekends and holidays.
• Demonstrate strong guest service orientation and skills.
• Exhibit exceptional communication skills.
• Capable of quickly evaluating alternatives and deciding on a plan of action.
• Proficiency in Microsoft Excel, Word and PowerPoint.