Customer Service Representative

TEKsystems; Memphis (TN); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Customer Service/Inside Sales Specialist to handle customer interactions for scheduling pest inspections. This fully remote position requires strong customer service skills and at least one year of call center experience. The role involves making and receiving calls, recommending products, and ensuring customer satisfaction. Equipment will be provided, and the pay rate is $14.50 per hour.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Disability insurance

PTO

Qualifications

• 1+ years of customer service or call center experience required.
• Sales experience is a plus for overcoming objections.

Responsibilities

• Interact with customers to schedule pest and rodent inspections.
• Handle approximately 80-100 calls daily.
• Recommend products based on customer needs.

Skills

Customer service

Call center experience

Retention strategies

Escalation handling

Education

High school diploma or GED

Job description

Description

100% remote position
Equipment will be provided. Must have high-speed internet.

The main function of a Customer Service/Inside Sales Specialist is to interact with customers in response to scheduling pest and rodent inspections.

Customer Service Specialists will handle inbound calls and may need to make outbound calls to follow up with customers on appointment scheduling. They will be scored on the percentage of leads per call and on booking the next appointment for a technician. Some states require an inspection before scheduling a service, so scheduling technicians accordingly is necessary. Quotes cannot be given over the phone, which is why scheduling a technician is essential.

Specialists will handle approximately 80-100 calls daily.

Requirements include at least 1+ year of call center experience; sales experience is a plus for overcoming objections during scheduling.

Responsibilities include recommending products based on customer needs, contacting customers to demonstrate and explain products, and soliciting orders. They will also estimate prices, credit or contract terms, warranties, and delivery dates. Providing customers with samples and catalogs is also part of the role.

Skills

• Customer service
• Call center experience
• Retention strategies
• Escalation handling

Additional Skills & Qualifications

• Availability for the first 3 weeks without absence
• Attention to detail
• Conflict resolution

Education/Experience: High school diploma or GED preferred; 1+ years of customer service or call center experience required.

Experience Level

Entry Level

Pay and Benefits

The pay rate is $14.50 per hour. Benefits may include medical, dental, vision, critical illness, accident, hospital coverage, 401(k), life insurance, disability, HSA, transportation benefits, employee assistance, PTO, and more, subject to eligibility and plan specifics.

Workplace Type

This is a fully remote position.

Application Deadline

Closing date is anticipated to be May 17, 2025.

About TEKsystems

TEKsystems is a leading provider of business and technology services, working with over 6,000 customers including 80% of the Fortune 500. We focus on strategy, design, execution, and operations to deliver business value. We are committed to diversity and equal opportunity employment.