Service Representative (Dutch-speaking) - Automotive Brand

Convergys; Mission (KS); Remote; USD 35,000 - 50,000; Full time

Job summary

Join a global leader in technology and services as a Customer Service Representative for a renowned automotive brand. This role offers remote work, competitive salary, and opportunities for career growth. Ideal candidates are Dutch speakers with a passion for automotive topics and experience in customer service.

Benefits

Competitive salary

Performance bonus

Full Work from Home

Paid training

Career development programs

Language classes

Qualifications

• 1 year experience in call center or customer service role, preferably automotive.
• High level of Dutch (C1) and good level of English (B2).

Responsibilities

• Respond to customer inquiries via phone, chat, and email.
• Collaborate to improve customer experience.
• Use automotive knowledge to troubleshoot issues.

Skills

Dutch

English

Problem-solving

Attention to detail

Job description

Service Representative (Dutch-speaking) - Automotive Brand

Apply locations

PRT Braga - Centro Empresarial de Braga Rua Prof. Henrique Bastos Lote A4 e A5 Ferreiro

Posted on: 14 Days Ago

Job requisition id: R1611716

Job Title:

Service Representative (Dutch-speaking) - Automotive Brand

Job Description

Experience the power of a game-changing career

We are a global technology and services leader supporting well-known brands worldwide. We help these brands improve their businesses with technology and integrated solutions across over 70 countries. Our efforts have been recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture."

If you’re seeking growth and inspiration, as a Customer Service Representative for an Automotive Brand in Portugal (Remote), you will ensure performance goals are met and that we fulfill client expectations related to operational excellence, including quality, efficiency, and customer journey improvements.

Career growth and personal development

We provide comprehensive training, cutting-edge technologies, and ongoing support. At Concentrix, there is significant potential for career and personal growth, with about 80% of our managers and leaders promoted from within. We also offer free learning and leadership development programs to help you achieve your career aspirations.

What you will do in this role

As a Customer Service Representative, you will:

• Respond to customer inquiries via phone, chat, and email, representing a leading European automotive brand with professionalism and enthusiasm. Document interactions, resolutions, and follow-ups accurately in the CRM system.
• Collaborate with colleagues to improve the overall customer experience.
• Stay updated on the latest offerings, policies, and services to provide accurate information.
• Exhibit warmth and enthusiasm in every customer interaction.
• Use your automotive and digital product knowledge to troubleshoot and resolve issues effectively.

Your qualifications

Concentrix is a great match if you:

• Have a high level of Dutch (C1 written and oral) and a good level of English (B2).
• Have at least 1 year of experience in a call center or customer service role, preferably in the automotive industry.
• Are passionate about automotive topics and skilled in digital technology.
• Have strong attention to detail and organizational skills.
• Possess excellent problem-solving skills and a creative, solution-oriented mindset.

Even if you don’t meet every requirement, we encourage you to apply. We will do our best to match you with the right role.

What’s in it for you

Benefits include:

• Support for a recognized automotive industry leader committed to quality, innovation, and customer satisfaction.
• Full-time, indefinite contracts (negotiable based on experience and client needs).
• Competitive salary and performance bonus.
• Full Work from Home position in Portugal.
• Referral bonuses.
• Paid training on the company and project.
• Career development programs, courses, and language classes.

Experience the best version of you!

If this is the next step in your career, apply today and join over 440,000 professionals worldwide who consider Concentrix their employer of choice.

Concentrix is an equal-opportunity employer

We are committed to a work environment free from discrimination and harassment, providing equal employment opportunities regardless of race, age, gender, sexual orientation, religion, ethnicity, disability, or other protected classes.

Eligibility to work

Only applicants legally authorized to work in Portugal will be considered.