Full-Time Front Desk Pro — Guest Experience

Chicago Marriott Northwest; Hoffman Estates (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

The Ghoman Group is hiring a Front Desk Agent for on-site work at the Marriott Chicago Northwest in Hoffman Estates, IL. You will greet guests, check them in and out, post charges, and balance the day’s takings while maintaining a positive, professional demeanor.

You will handle inquiries, assist with reservations, and coordinate with other hotel departments to ensure guest satisfaction. The role requires multitasking in a fast-paced environment and a commitment to exceptional service.

Qualifications

• High school diploma or equivalent.
• 1+ years of front desk agent experience preferred.
• Well-groomed, professional appearance.
• Outstanding written and verbal communication skills.
• Team player.
• Physically agile and able to stand for extended periods.
• Available to work shifts, weekends, and holidays.

Responsibilities

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating with internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.

Skills

Customer service

Cash handling

Switchboard operation

Reservations support

Multitasking

Professional communication

Team player

Education

High School diploma or equivalent

Tools

Guest accounting software

POS system

Job description

The Ghoman Group is hiring a Front Desk Agent for on-site work at the Marriott Chicago Northwest in Hoffman Estates, IL. You will greet guests, check them in and out, post charges, and balance the day’s takings while maintaining a positive, professional demeanor.

You will handle inquiries, assist with reservations, and coordinate with other hotel departments to ensure guest satisfaction. The role requires multitasking in a fast-paced environment and a commitment to exceptional service.