Front Desk Agent - Chicago Marriott Northwest

Chicago Marriott Northwest; Hoffman Estates (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

The Ghoman Group is hiring a Front Desk Agent for on-site work at the Marriott Chicago Northwest in Hoffman Estates, IL. You will greet guests, check them in and out, post charges, and balance the day’s takings while maintaining a positive, professional demeanor.

You will handle inquiries, assist with reservations, and coordinate with other hotel departments to ensure guest satisfaction. The role requires multitasking in a fast-paced environment and a commitment to exceptional service.

Qualifications

• High school diploma or equivalent.
• 1+ years of front desk agent experience preferred.
• Well-groomed, professional appearance.
• Outstanding written and verbal communication skills.
• Team player.
• Physically agile and able to stand for extended periods.
• Available to work shifts, weekends, and holidays.

Responsibilities

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating with internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on a daily checklist.

Skills

Customer service

Cash handling

Switchboard operation

Reservations support

Multitasking

Professional communication

Team player

Education

High School diploma or equivalent

Tools

Guest accounting software

POS system

Job description

Pay Rate: $16 - $22/hour Company: The Ghoman Group Job Title: Front Desk Agent Employment Type: Full-Time, Permanent Work Arrangement: On-Site Location: Marriott Chicago Northwest Address: 4800 Hoffman Blvd, Hoffman Estates, IL 60192

We are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure. To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure. Preferred candidates will be positive, proactive, and be skilled at multitasking in a fast-paced environment.

Front Desk Agent Responsibilities:

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies
• Performing duties on a daily checklist.

Front Desk Agent Requirements:

• High school diploma or suitable equivalent.
• 1+ years of front desk agent experience preferred.
• Well-groomed, professional appearance.
• Outstanding written and verbal communication skills.
• Team player.
• Physically agile, and able to stand for extended periods.
• Available to work shifts, over weekends, and on public holidays.