Full-Time Front Desk & Guest Services Pro

GOEBEL FIXTURE COMPANY; South Carolina; On-site; USD 25,000 - 35,000; Full time

Job summary

Hampton Inn & Suites Greenville Airport is seeking a friendly, professional Full-Time Guest Services / Front Desk Team Member to join our hospitality team. You will greet guests, check them in and out, handle reservations, and provide information on local attractions to ensure a memorable stay.

As a key face of the hotel, you’ll manage inquiries, handle payments, and coordinate with other departments to deliver outstanding service in a fast-paced environment.

Qualifications

• Friendly, approachable, and customer-focused.
• Dependable and professional.
• Comfortable working in a fast-paced environment.
• Organized and detail-oriented.
• Able to multitask and prioritize guest needs.
• Comfortable handling payments and confidential guest information.
• A positive team player who enjoys working with others.
• Flexible and available to work weekends and holidays as needed.

Responsibilities

• Welcome Our Guests: Greet every guest with a warm, friendly, and professional attitude.
• Create a Great Arrival: Process check-ins and check-outs efficiently and accurately.
• Assist With Reservations: Help guests with reservations, room requests, questions, and special needs.
• Deliver Exceptional Service: Provide helpful information about hotel amenities, services, and local attractions.
• Stay Connected: Answer phone calls, emails, and other guest communications promptly and courteously.
• Solve Problems: Listen to guest concerns, resolve issues whenever possible, and involve management when needed.
• Handle Transactions: Accurately process payments, credit card transactions, cash, and room keys while following security procedures.
• Keep It Organized: Maintain a clean, professional, and welcoming front desk and lobby area.
• Work as One Team: Communicate and coordinate with housekeeping, maintenance, food and beverage, and other hotel departments.
• Protect Our Guests: Follow hotel safety, security, privacy, and brand standards.
• Create Memorable Experiences: Go the extra mile to make every guest feel welcome and appreciated.

Skills

Customer service

Front desk

Hospitality

Multitasking

Job description

Hampton Inn & Suites Greenville Airport is seeking a friendly, professional Full-Time Guest Services / Front Desk Team Member to join our hospitality team. You will greet guests, check them in and out, handle reservations, and provide information on local attractions to ensure a memorable stay.

As a key face of the hotel, you’ll manage inquiries, handle payments, and coordinate with other departments to deliver outstanding service in a fast-paced environment.