Front Desk & Guest Services Pro

Hampton Inn & Suites Wilson; Wilson (NC); On-site; USD 26,000 - 38,000; Full time

Job summary

Hampton Inn & Suites Wilson is seeking a Guest Service Associate to join our Front Office team. You will handle front desk duties, reservations, guest services, and telephone areas while maintaining the lobby and breakfast areas to a welcoming standard.

You will work closely with the Guest Services Manager and other team members, delivering a memorable guest experience and ensuring brand standards, comfort, and safety throughout the stay.

Qualifications

• High School diploma or higher-level education.
• 1-year Hotel front office experience
• Must wear appropriate uniform as prescribed by Opal’s policy
• Willing to work flexible hours
• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays

Responsibilities

• Send a daily end of the shift activity and accomplishment email to the Guest Services Manager (GSM) and a copy to the General Manager.
• Be proficient on the use of the property management system and facilities management software.
• Have a good understanding of all hotel operating procedures.
• Be the warm welcome that kicks off a memorable guest experience
• Acknowledge Brand rewards members and returning guests, in person or on the phone.
• Take and manage guest bookings, up‑selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes.

Education

High School diploma or higher-level education

Job description

Hampton Inn & Suites Wilson is seeking a Guest Service Associate to join our Front Office team. You will handle front desk duties, reservations, guest services, and telephone areas while maintaining the lobby and breakfast areas to a welcoming standard.

You will work closely with the Guest Services Manager and other team members, delivering a memorable guest experience and ensuring brand standards, comfort, and safety throughout the stay.