Medical Receptionist - Employee Assistance Program

St. Luke's University Health Network; Sellersville (Bucks County); On-site; USD 21,000 - 28,000; Part time

Job summary

St. Luke’s University Health Network is seeking a Medical Receptionist to support the daily operations of a busy medical office. The role involves managing schedules, fielding patient inquiries, handling payments and check-ins, and coordinating with clinicians for follow-up care.

Hours include evenings: Monday, Tuesday and Thursday from 5:00 PM to 9:00 PM or 4:00 PM to 8:00 PM. Minimum one year in healthcare and strong computer and organizational skills are required.

Qualifications

• Must have about 1 year of experience in healthcare settings.
• Experience with scheduling and medical office workflows is preferred.
• Strong organizational and communication skills required.

Responsibilities

• Maintain outpatient clinical and medical schedules using computer and manual methods.
• Liaise between client registration and clinicians for follow-up appointments and psychiatric evaluations.
• Answer calls, manage appointments, and triage to appropriate staff.
• Take payments and check clients in for appointments; reschedule as needed.
• Review schedules and ensure charts and superbills are ready for staff.

Skills

Customer service

Scheduling

Phone etiquette

Medical office coordination

Education

High School diploma or equivalent

Associates degree in medical assisting/administrative training (preferred)

Tools

Computer proficiency

Job description

St. Luke’s is proud of the skills, experience and compassion of its employees. The employees of St. Luke’s are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient’s ability to pay for health care.

Hours: Monday, Tuesday and Thursday from 5:00 PM to 9:00 PM or 4:00 PM to 8:00 PM.

The Medical Receptionist is responsible for performing office duties, record keeping functions, and receptionist duties, administrative and follow-up functions in order to assist in the operation of a medical office.

JOB DUTIES AND RESPONSIBILITIES:

• Maintain a team of outpatient clinical and medical schedules using computer and manual methods.
• Liaison between client registration and clinicians with scheduling follow-up appointments and psychiatric evaluations.
• Answer the secretarial support line and managing appointments or triaging to appropriate other staff to manage the call.
• Take payments and check clients in for appointments. Reschedule all medical appointments and others as requested.
• Maintain clinical and medical caseloads. Monitor for inactivity and accuracy.
• Review previous day’s schedules to facilitate no show letters are completed, medical staff appointments are coded as indicated on the superbills, and that all services for the clinical team are marked ready to complete.
• Review medical charts for next day services to ensure all information is ready for medical staff.
• Type correspondence, memos, or other project assignments as requested.

PHYSICIAL AND SENSORY REQUIREMENTS:

Requires sitting, standing and walking for extended periods of time (up to 8 hours at time). Requires continual use of fingers for patient care, writing and computer entry. Routinely uses upper extremities; occasional requirement to lift up to 25 pounds. Occasionally push cart with supplies up to 30 pounds. Occasionally push wheelchair with patient weighing up to 325 pounds. Regularly requires ability to stoop, bend and reach above shoulder level. Requires ability to hear normal conversation and good general, near and peripheral vision.

EDUCATION:

High School diploma or equivalent required. Associates Degree or graduate of accredited medical assistant/administrative training program preferred.

TRAINING AND EXPERIENCE:

Minimum of one year experience in the healthcare field required. Computer proficiency, organizational skills, flexibility in meeting multiple demands in fast paced work environment required.

St. Luke’s University Health Network is an Equal Opportunity Employer.