Full-Time Front Desk Agent - Hotel Saint Cecilia

Hyatt Hotels Corporation; Town of Texas (WI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with company match

Free room nights

Discounted and Friends & Family Room\'

Generous Paid Time Off

Headspace wellbeing program

Retail discounts

Job summary

Hotel Saint Cecilia is seeking a friendly Full-Time Front Desk Agent to join the team. You will greet guests, check them in and out, handle reservations, and provide concierge services to enhance the guest experience.

A successful candidate will communicate clearly, resolve issues professionally, and uphold the property’s policies and culture. This on-site role comes with benefits including medical, dental, vision, 401K, free room nights, staff discounts, and generous paid time off.

Qualifications

• High School diploma or GED required; College degree preferred.
• Six months related experience in hospitality or service industry.
• Must be able to speak, read, write and understand the primary language of the workplace.
• Ability to understand other computer programs (i.e. Property Management System).

Responsibilities

• Adhere to all standards of operations, policies and procedures.
• Complete all shift checklist items.
• Check in and out all hotel guests in a confident, professional and personalized manner.
• Take hotel reservations accurately and efficiently.
• Assist in the development and implementation of special projects.
• Ensure timely responses to guest comments and concerns and inform supervisor as needed.
• Maintain a positive relationship with all employees and guests.
• Maintain an accurate log of guest calls for assistance or complaints.
• Open, secure and balance shift banks and verify transactions.
• Maintain accuracy with accounting and billing procedures.
• Have knowledge of hotel availability, rates and events.
• Issue guest safety deposit boxes as requested.
• Possess fluent knowledge of local restaurants, events, attractions.
• Communicate with departments and upper management to ensure guest needs are met.
• Maintain high level of cleanliness and safety in the work area.
• Ensure equipment is maintained in good working condition.
• Stay aware of safety procedures and OSHA requirements.
• Attend relevant meetings.
• May perform other tasks as needed.

Skills

Communication skills

Hospitality experience

Education

High School diploma or GED

College Degree preferred

Tools

Property Management System

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

Full-Time Front Desk Agent - Hotel Saint Cecilia

Bunkhouse Hotel Saint Cecilia US - Texas

Front Office

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Summary

The Opportunity:

Hotel Saint Cecilia is looking for an enthusiastic Full-Time Front Desk Agent to join the team. A Front Desk Agent will exceed the expectations of all Bunkhouse guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, inventory control and concierge services.The concierge services may include the following: transportation, dining reservations, floral requests, amenity requests, grocery shopping, tee times, spa services, hiking, children’s programs, babysitting, water recreation, tennis, golf instruction, biking, goods offered (i.e. beverages, VIP packages, in-room amenities), special events and other areas as needed.

The person in this position must have good communication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies.All Bunkhouse employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome.Furthermore, they must develop and maintain the company’s culture, values and reputation in the public eye.

Who We Are:

The lush grounds of Hotel Saint Cecilia are a secluded hideaway in the center of it all.

Built in 1888, the original Victorian home is anchored around the majestic oak tree located at the heart of the property. Fully restored with the addition of the iconic SOUL sign in 2009, the Hotel Saint Cecilia is a private sanctuary tucked away off South Congress.

Each of the five suites, six poolside bungalows, six garden suites, and three studios embodies an equal love for the elegance of old-world luxury and the irreverence of our muses – The Stones, Bill Burroughs, Anne Sexton, Hunter S. Thompson among them. The secluded property and lush grounds are open only to hotel guests and members, thereby offering a unique sense of privacy situated steps away from the heart of South Austin.

We’re Proud to Offer Exceptional Benefits, which Include:

• Medical, Dental, Vision, 401K with company match
• Free room nights, Discounted and Friends & Family Room Rates
• Generous Paid Time Off
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!

Key Responsibilities:

• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
• Complete all shift checklist items
• Check in and out all hotel guests in a confident, professional and personalized manner
• Take hotel reservations accurately and efficiently
• Assist in the development and implementation of special projects
• Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary
• Maintain a positive relationship with all employees and guests
• Ensure all calls are answered in a courteous, professional and efficient manner
• Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items
• Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts
• Maintain accuracy with all accounting and billing procedures
• Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
• Issue guest safety deposit boxes as requested
• Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions
• Ensure open lines of communication with all departments and upper management at all times via email, log books, meetings, etc., to ensure all needs of the hotel are met.
• Maintain a high level of cleanliness and safety in the work area
• Ensure that all equipment is maintained in good, safe working condition
• Maintain an increased awareness of safety issues throughout the property
• Keep abreast of safety and emergency procedures and OSHA requirements
• Attend relevant meetings
• Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications

Qualifications:

• High School diploma or general education degree (GED). College Degree preferred
• Six (6) months related experience in hospitality or service industry
• Must be able to speak, read, write and understand the primary language(s) of the workplace
• Ability to understand other computer programs (i.e. Property Management System)

We welcome you:

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Hyatt Place Madison/Downtown | Madison , WI , US

Our family is always growing. Want to be in the know?