Full Time Front Desk Agent - Hiton Aptos!

Pacifica Hotels; Seacliff (CA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a part-time Guest Service Representative to join their team at a charming hotel. This role requires a friendly and proactive individual who excels in customer service and communication. You will be responsible for welcoming guests, managing check-ins and check-outs, and ensuring that all guests have a delightful experience during their stay. With a supportive environment that values teamwork and personal growth, this position offers not only competitive pay but also health benefits and travel perks. If you are organized, enthusiastic, and ready to make an impact, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Vacation Leave

Sick Leave

Team Member Travel Program

Qualifications

• Proficiency in MS Office and hotel operations software is required.
• Must demonstrate excellent communication and customer service skills.

Responsibilities

• Provide personalized service to hotel guests and handle check-in procedures.
• Maintain good guest relations and assist with inquiries and reservations.

Skills

Organizational Skills

Communication Skills

Flexibility

Customer Service

Team Motivation

Tools

MS Office Suite

Hotel Operations Software

Job description

We are looking for a part-time Guest Service Representative to work at Seacliff Inn, a Tapestry Collection by Hilton, in Aptos, CA. Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest’s expectations on a daily basis. Must have weekend availability.

Essential Functions and Responsibilities of the job include but are not limited to:

1. Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
2. Communicate effectively with guests and fellow team members.
3. Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
4. Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
5. Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
6. Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing Company’s reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
7. Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
8. Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
9. Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.
10. Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
11. Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
12. Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
13. Perform other duties as assigned, requested or deemed necessary by management.

Pay Range: $18.00-$20.00/hr

Health Benefits, Travel Perks & More:
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Qualifications Experience:

Preferred Personal Skills:

1. Highly organized and efficient
2. Pro-active and results driven
3. Ability to adapt and demonstrate flexibility
4. Leads by example and with integrity
5. Excellent communicator and team motivator
6. Business-like, socially engaged, passionate, expressive demonstrating a positive attitude

Professional Skills:

1. Proficiency in MS Office Suite
2. Experience with hotel operations software sales programs
3. Skillful in project planning/ tasks and able to prioritize projects/ tasks

Behaviors:

1. Loyal: Shows firm and constant support to a cause
2. Team Player: Works well as a member of a group
3. Innovative: Consistently introduces new ideas and demonstrates original thinking
4. Functional Expert: Considered a thought leader on a subject
5. Enthusiastic: Shows intense and eager enjoyment and interest
6. Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
7. Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations:

1. Self-Starter: Inspired to perform without outside help
2. Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
3. Goal Completion: Inspired to perform well by the completion of tasks
4. Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization