Collector II- Remote

Hilton Grand Vacations; Orlando (FL); Remote; USD 35,000 - 50,000; Full time

Job summary

Join a leading company in vacation ownership as a Collector II, where you'll manage delinquent accounts and assist owners in understanding their contracts. This role demands strong communication and organizational skills, with several benefits from day one, including health benefits and a flexible work schedule.

Benefits

Medical, dental, and vision care options

Go Hilton: Travel Discounts Program

Employee Assistance Program

401(k) with company match

Tuition reimbursement programs

Paid vacation time

Qualifications

• High School Diploma/GED required.
• Excellent written and verbal communication skills are essential.
• Proficiency in Word, Access, and Excel needed.

Responsibilities

• Handle collection activity in compliance with regulations and maintain acceptable delinquency percentages.
• Provide leadership support to the team, ensuring performance metrics are met.
• Organize and document owner accounts systematically.

Skills

Communication

Organizational Skills

Written Skills

Verbal Skills

Education

High School Diploma/GED

Tools

Word

Access

Excel

Job description

WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.

Here’s Why You Will Love It Here

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!
  
  

What Will I be Doing?

The Collector II will primarily emphasize the handling/collecting of the 60+ day’s delinquent accounts. This position also assists owners with the general understanding of the terms and conditions related to their ownership and contract(s). The Collector II will also be expected to provide additional leadership support in the department to assist the Supervisors and Leads.

You are responsible for driving company success through performing the following tasks to the highest standards:

• Perform all collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
• Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management.
• Legally, ethically, and confidentially handle any correspondence and/or payments received.
• Maintain systematic and organized support documentation related to the handling of any owner account. Request skip tracing, as necessary.
• Provide effective leadership to the team in support of the Supervisors and Leads.
• Assist with the development of company policies and procedures in conjunction with collection tactics and practices.
• Assist all members of collections staff with daily processes and procedures when required.
  
  

What Are We Looking For

To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• High School Diploma/GED
• Must possess excellent written and verbal communication and organizational skills.
• Proficient in Word, Access, and Excel
• Flexible Schedule M-Sat from 8am to 11pm
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Over 2 years of Collections or Sales experience
• Skip tracing experience
• Timeshare Industry experience
  
  

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.