Front Desk FT/PT

PEG Company; Irving (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

PEG Company is seeking a Front Desk Agent in Irving, Texas. This role serves as the first point of contact for guests, providing exceptional customer service during check-in and check-out processes.

Qualified candidates will possess strong communication skills, a high school diploma, and some experience in customer service. Responsibilities include greeting guests, handling inquiries, and coordinating service requests. A flexible schedule and professionalism are essential for success in this fast-paced hospitality environment.

Qualifications

• Previous experience in a front desk or customer service role desirable.
• Proficiency with computers and reservation systems.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests upon arrival.
• Perform check-in and check-out procedures.
• Resolve guest complaints promptly and effectively.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Hospitality or customer service training

Tools

Reservation/property management systems

Job description

Description

The Front Desk Agent serves as the first point of contact for guests, delivering exceptional customer service and ensuring a smooth check-in, check-out, and overall stay experience. This role requires professionalism, attention to detail, and the ability to multitask in a fast-paced hospitality environment while upholding the hotel and Brand’s service standards.

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Perform accurate check-in and check-out procedures.
• Answer and direct phone calls, handle guest inquiries, and provide information about hotel services, amenities, and local attractions.
• Secure the guest’s method of payment, issue room keys, and maintain accurate records in the property management system.
• Resolve guest complaints promptly and effectively, escalating issues when necessary.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest requests are fulfilled.
• Maintain lobby and front desk area cleanliness and organization.
• Follow security procedures, monitor guest access, and report any suspicious activity.
• Assist with reservations, cancellations, and modifications.
• Promote hotel services and amenities to enhance guest satisfaction.
• Some properties may require driving hotel shuttle or guest cars to support valet service.

Requirements

• High school diploma or equivalent; hospitality or customer service training preferred.
• Previous experience in a front desk, reception, or customer service role desirable.
• Strong communication, problem‑solving, and interpersonal skills.
• Proficiency with computers and reservation/property management systems (PMS experience a plus).
• Ability to remain calm and professional under pressure.
• Flexible schedule availability, including evenings, weekends, and holidays.
• Some locations may require a Drivers’ License and insurability to operate company vehicles.
• Bilingual skills are a plus.

Physical Requirements

• Ability to stand for extended periods (up to 8 hours).
• Frequent use of hands and arms for typing, phone handling, and guest interactions.
• Occasionally lift or carry items up to 25 pounds (luggage or supplies).
• Ability to bend, stoop, and reach as required.
• Clear verbal communication and professional appearance at all times.