Part Time - Front Desk Agent

Hyatt Place Pasadena; Pasadena (CA); On-site; USD 22,000 - 33,000; Full time

Job summary

Hyatt Place Pasadena is seeking a Hotel Front Desk Agent to greet guests, check them in and out, and provide information about hotel services and local attractions. You will use Marriott Full-Service PMS and other computer systems to register guests, issue room keys, and manage reservations with accuracy.

The role requires excellent communication, strong interpersonal skills, and the ability to stay calm under pressure while working as part of a team.

Qualifications

• At least one year front desk experience as Guest Services Agent or two years in hospitality.
• Experience using Marriott Full-Service PMS systems preferred.
• High School diploma or GED is required.
• An Associate degree in a related field or business administration is preferred.

Responsibilities

• Check in guests using computer systems and provide directions to rooms.
• Answer phones and transfer calls as needed.
• Inform guests about on-site amenities and services.
• Handle and resolve guest complaints with professionalism.
• Respond to maintenance requests and coordinate with technicians.
• Stock and maintain gift shop area clean.
• Invoice and bill guests for stays and services used.
• Communicate with guests to understand their needs and deliver excellent service.
• Maintain strong communication and organizational skills; work well in a team.

Skills

Communication

Organizational skills

Interpersonal skills

Problem-solving

Team player

Calm under pressure

Reliability

Education

High School Diploma or GED

Associate degree (preferred)

Tools

Marriott Full-Service PMS

Job description

Description

Summary/Objective

A Hotel Front Desk Agent is usually the first person who greets you when you walk into a hotel. Their key duties include distributing room keys, registering guests, and verifying reservations. They are also tasked with helping guests with any questions or complaints.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Check in customers using computer programs and equipment and provide guests with directions to their room.
• Answering phones and transfer calls accordingly.
• Inform customers of all on-site amenities and any relevant information that is needed to use them.
• Handle and resolve guest complaints.
• Respond to maintenance requests from current guests and contact technicians to fix broken fixtures in guest rooms.
• Stock and maintain gift shop area clean.
• Invoice and bill guests for their stay and services used.
• Communicate with guests to better understand their individual needs to provide them with the best service possible.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to remain calm while under pressure
• Ability to work cohesively as part of a team.

Work environment

• Ability to stand for most of your shift.
• Hotels operate 24/7 therefore schedules may at times fluctuate based on the needs of the business.
• Standing, walking, bending, stretching, twist, or lifting as much as 25lbs. throughout your scheduled shift.

Requirements

Required education and experience

• At least one-year Front Desk Experience as Guest Services Agent, or two years’ experience in the Hospitality field.
• Experience with Marriott Full-Service PMS systems preferred.
• High School or GED required
• Associates degree in related or business administration preferred.