Full Time - Front Desk Agent

Crescent Hotels & Resorts; Fairfax Station (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Services Agent to deliver exceptional service to guests. In this role, you'll be the first point of contact, responsible for greeting and registering guests, assisting with check-outs, and ensuring all inquiries are handled with care. This position requires a detail-oriented individual who thrives in a team environment and is dedicated to enhancing guest experiences. If you have a passion for customer service and want to make a positive impact in the hospitality sector, this opportunity is perfect for you.

Qualifications

• Strong customer service skills with a focus on guest satisfaction.
• Detail-oriented with the ability to manage multiple tasks efficiently.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Assist with check-out and handle various payment methods.

Skills

Customer Service

Detail Orientation

Team Collaboration

Problem Solving

Up-selling Techniques

Tools

Point-of-Sale System

Computer Skills

Job description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

1. Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
2. Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
3. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
4. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
5. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
6. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
7. Receive, input, retrieve and relay messages to guests.

Qualifications Behaviors

Preferred

Team Player: Works well as a member of a group.

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.

Dedicated: Devoted to a task or purpose with loyalty or integrity.

Motivations

Preferred

Self-Starter: Inspired to perform without outside help.

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.