Front Desk Agent

ARC the Hotel DC; Falls Church (VA); On-site; USD 30,000 - 38,000; Full time

Job summary

ARC the Hotel DC is seeking a Front Desk Associate to provide exceptional service to our guests. This full-time role includes greeting visitors, managing reservations, and ensuring guest satisfaction during their stay while handling payments and addressing inquiries. Join our dynamic team and help create memorable experiences for our guests.

Benefits

Medical, dental, vision insurance

Company-paid life insurance

401(k) Retirement Plan with company match

Paid Time Off & Holidays

Employee Referral Program

Qualifications

• Preferred: 1 year of customer service experience.

Responsibilities

• Greet and register guests, ensuring a positive experience.
• Handle payments and balance cash transactions.
• Address guest complaints and maintain a tidy environment.

Skills

Customer Service

Communication

Problem Solving

Cash Handling

Job description

JOB SUMMARY

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, ensuring an exceptional guest experience that meets the hotel’s high standards of quality.

ESSENTIAL JOB FUNCTIONS

This summary highlights primary responsibilities and qualifications. The job description may not include all duties or qualifications required now or in the future. The hotel operates 24/7, so shifts may vary in days, start times, and hours.

• Greet guests warmly and sincerely upon arrival. Use positive, clear communication, listen attentively, respond appropriately, and provide accurate information about hotel services, hours, and local attractions.
• Complete guest registration by inputting and retrieving information via computer, confirming guest details, selecting rooms based on needs, and coding electronic keys, certificates, and coupons as needed. Requires standing and moving throughout the front office area.
• Verify and imprint credit cards for authorization, handle cash, make change, and balance the house bank. Accept and record various payment forms, perform arithmetic calculations, and post charges to guest accounts using the computer.
• Answer phone calls promptly with clear English, input messages, retrieve and communicate messages to guests, and handle mail, packages, and facsimiles as requested.
• Close guest accounts at check-out, ensure guest satisfaction, and address any issues within guidelines, escalating to supervisors if necessary.
• Address guest complaints by researching and resolving issues such as location changes or billing errors. Remain calm and alert during emergencies or busy periods. Keep corridors and service areas tidy.
• Follow all company policies and procedures.
• Assist other front desk staff as needed.
• Perform additional duties as assigned by supervisors or managers.

Experience:

• Preferred: 1 year of customer service experience.

Schedule:

• Full-Time
• 8-hour shifts, available for AM/PM shifts, including weekends and holidays.

Benefits at ARC Hotel DC:

Health & Wellness Benefits

Eligible full-time employees and their families can enroll in medical, dental, vision insurance, FSA, HSA, optional life, and long-term disability insurance starting the first of the month after 60 days of employment.

Company-Paid Life Insurance

All full-time employees receive company-paid life insurance coverage.

401(k) Retirement Plan

Eligible after 1 year of service, with a 1,000-hour work requirement and age 21+, including a company match.

Paid Time Off & Holidays

Up to 40 hours of sick leave after 90 days, holiday pay for six holidays, and a paid day off for your birthday. After 1 year, eligible for up to 40 hours of vacation time, increasing with tenure.

Employee Referral Program

Refer friends or family and earn rewards.

EOE/M/F/D/V