Front Desk Agent - HHMI Headquaters

Aramark Corporation; Chevy Chase (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company seeks a Hospitality Worker I to ensure guest satisfaction at a conference center. The role involves booking reservations, assisting guests, and resolving any concerns while maintaining professionalism. Candidates should have experience in customer service and the hospitality sector, with strong communication skills.

Benefits

Medical benefits

401(k) retirement savings plan

Paid days off

Qualifications

• Previous conference center and upscale hotel experience preferred.
• Guest services experience preferred.
• Demonstrates excellent customer service skills.

Responsibilities

• Responsible for conference booking and guest reservations.
• Greet guests and check-in conference attendees.
• Respond to calls and e-mails related to front desk operations.

Skills

Customer Service

Interpersonal Skills

Organizational Skills

Attention to Detail

Job description

Job Description

The Hospitality Worker I is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Long Description

COMPENSATION: The Hourly rate for this position is $24.00 to $28.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

• Front desk Associate at conference center of a world-class corporate HQ.
• Responsible for conference booking and guest reservations.
• Plan and coordinate all activities to successfully execute meetings and conferences.
• Obtain guest room request orders, book guest rooms and send confirmations to clients.
• Maintain high-level of professionalism and competence when dealing with clients.
• Greet the guest, check-in conference attendees, and direct them to meeting and guest room.
• Address new requests of host before and during meetings.
• Respond to calls and e-mails related to front desk operations.
• Perform other clerical tasks as needed

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Previous conference center and upscale hotel experience preferred
• Guest services experience preferred
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organizational skills, accuracy, and attention to detail

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here athttp://www.aramarkcareers.comor connect with us onFacebook,InstagramandTwitter.