Full Time - Front Desk Agent

Crescent Hotels & Resorts; Fairfax (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in hospitality is looking for a Guest Services Agent at their Fairfax location. The position involves greeting guests, checking them in and out, and ensuring exceptional guest service. Candidates should be detail-oriented and work well in a team, with a passion for customer satisfaction.

Responsibilities

• Greet guests and complete registration.
• Assist with check-out and ensure accurate billing.
• Respond promptly to guest inquiries and resolve issues.

Skills

Detail Oriented

Team Player

Self-Starter

Ability to Make an Impact

Job description

Fairfax Marriott at Fair Oaks
11787 Lee Jackson Memorial Hwy
Fairfax, VA 22033, USA

A Guest Services Agent is responsible for greeting and registering guests, checking guests out, and ensuring outstanding guest service and profitability.

What will I be doing?

• Greet guests, complete registration, input and retrieve information from the computer, confirm guest info and room rate, select rooms, code electronic keys, promote marketing programs, provide welcome packets, and assist with room location or bell services.
• Assist with check-out, ensure accurate billing, handle payments, process credit/debit cards, accept various forms of payment, convert foreign currency, and process gift certificates and cards.
• Maintain thorough knowledge of hotel offerings, room categories, rates, packages, promotions, and local area, and answer guest inquiries.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond promptly and courteously to guest inquiries and requests, resolve issues, and negotiate solutions for guest satisfaction.
• Receive, relay messages, and handle guest complaints by conducting research and resolving issues.

Qualifications

Skills

Behaviors

Preferred

Team Player

Works well as a member of a group.

Detail Oriented

Capable of completing tasks with all necessary details.

Dedicated

Devoted to tasks with loyalty and integrity.

Motivations

Preferred

Self-Starter

Inspired to perform independently.

Ability to Make an Impact

Motivated by contributing to organizational success.

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Applicants will be notified of their rights under federal employment laws.