Front Desk Agent (part-time) - Embassy Suites Dulles

Remington Hotels; Herndon (VA); On-site; USD 28,000 - 35,000; Full time

Job summary

Une entreprise hôtelière en plein essor recherche un 'Guest Service Agent' pour offrir une expérience exceptionelle aux clients. Ce rôle implique la gestion des enregistrements, des paiements et des réservations tout en travaillant en étroite collaboration avec l'équipe. Le candidat idéal possède une forte éthique de travail et un esprit d'équipe.

Qualifications

• Haute éthique de travail et initiative personnelle requises.
• Capacité à travailler des horaires variés, y compris soirées, week-ends et jours fériés.
• Aimer travailler en équipe pour offrir de grandes expériences aux clients!

Responsibilities

• Accueillir et communiquer cordialement avec les clients lors de leur enregistrement et départ.
• Gérer correctement les paiements en espèces, chèques et cartes de crédit.
• Connaître les procédures de réservation et de cancellation.

Skills

Service client

Gestion des réservations

Gestion de l'argent

Travail d'équipe

Job description

Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Qualifications

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!