Guest Service Concierge (Front Desk Agent)

Radiate Hospitality, LLC; Palo Alto (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hospitality company is seeking a Guest Service Concierge to join its first-class Front Desk Team. The role involves delivering extraordinary service, managing guest check-ins/outs, and ensuring guest satisfaction through personalized experiences. This position requires strong customer service skills and prior hospitality experience, providing an excellent opportunity for those passionate about guest relations.

Qualifications

• Previous front desk, reservations, and/or hospitality experience preferred.

Responsibilities

• Provide front desk, bellmen, and concierge services, including check-ins and luggage handling.
• Build authentic bonds with guests and create unique experiences.
• Ensure safety and security of all employees and guests.

Skills

Hospitality experience

Customer service

Problem-solving

Tools

Front Desk computer systems

Job description

What We Look For...

We are looking for a Guest Service Concierge to be part of a first-class Front Desk Team that provides extraordinary service to our guests.

The Key Responsibilities:

• Provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including: checking in and out, luggage services, restaurant/tour reservations, and hotel/city information.
• Build an authentic bond with guests and create a unique experience that they will want to come back for.
• Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.
• Use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point out hotel amenities as well as invite the guest to stay with us again.
• Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations.
• Check in guests, ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct.
• Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct.
• Listen to guest concerns, solve problems creatively and answer questions.
• Be knowledgeable of daily functions occurring at the hotel as well as other facilities, features and services of the hotel so as to be a source of information to guests.
• Be continually alert for the safety and security of all employees and guests, reporting any unsafe conditions to your immediate supervisor.

The Model Qualifications:

• Previous front desk, reservations, and/or hospitality experience preferred.

Be Bold. Apply Now.

Like what you see? If interested, please apply now to be considered for this position.