Full-time Food Service Worker II

Newton-Wellesley Hospital; Dallas, Newton, Trenton (TX, MA, NJ); On-site; USD 30,000 - 50,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Food Service Associate to enhance patient meal experiences. In this role, you'll serve meals, assist patients with meal orders, and ensure compliance with dietary requirements. The position demands strong communication skills and a commitment to customer service, as you'll be the vital link between patients and the nutrition team. Join a supportive environment where your contributions will directly impact patient satisfaction and care. If you're passionate about food service and eager to make a difference, this opportunity is perfect for you.

Qualifications

• 3-5 years of food service experience preferred.
• Strong communication skills and ability to read and understand English.

Responsibilities

• Serves meals to patients in a professional and efficient manner.
• Instructs patients on the meal ordering system following an established script.
• Acts as a liaison between the Nutrition and Food Service Department and patients.

Skills

Customer Service

Communication Skills

Time Management

Food Safety Knowledge

Computer Literacy

Education

High School Diploma

Vocational School Graduate

Some College

Tools

CBORD Software

Job description

'- Serves meals to patients in a professional, courteous, and efficient manner.
- Consistently adheres to hospital regulatory requirements, including proper use of patient identifiers and hand hygiene practices.
- Instructs patients on the meal ordering system following an established script.
- Delivers the correct menu and related inserts (diet compliant) to patients in a timely manner.
- Assists patients and/or family members in placing meal orders as needed.
- Assesses each patient's ability to utilize the meal ordering system and follows up with appropriate staff if the patient is unable to participate.
- Delivers between-meal nourishments directly to patients.
- Expedites changes and/or diet compliant substitutes per patient requests.
- For diabetic patients, informs nursing that the tray has arrived and of the intent to deliver.
- Adheres to established infection control and isolation precaution policies.
- Retrieves completed meals from patients' rooms in a timely manner.
- Records nutrient intake from meals for patients on physician-ordered calorie counts.
- Demonstrates speed, accuracy, and the ability to work calmly under pressure.
- Acts as a liaison between the Nutrition and Food Service Department, the patient, and nursing units.
- Enters meal orders into CBORD.
- Mediates and takes ownership of patient concerns regarding meal service, ensuring resolution.
- Serves as a quality assurance control point for every aspect of the Room Service program.
- Maintains open communication with Call Center representatives regarding patients' food requirements.
- Assumes the role of a patient advocate with respect to the Room Service meal delivery system.
- Completes nourishment kitchen stock sheets and faxes or hand delivers to the Call Center.
- Restocks food and non-food items according to established par levels stated on the nourishment kitchen stock sheet, rotating perishables per departmental policy, and checking/reording refrigerator temperatures.
- Checks all assigned nourishment kitchen temperatures and fills out logs.
- Keeps nourishment kitchens clean and organized.
- Records calorie count information and provides it to Dietary Call Center personnel.
- Communicates with nursing and Food Service staff to improve meal service.
- Helps load and transport food trucks for patient tray service, as needed.
- Ensures that the food on the patient tray corresponds to the diet order and is listed on the tray ticket, identifying potential problems and acting accordingly.
- Performs other duties as requested.

Qualifications:
- High school or vocational school graduate preferred; some college preferred.
- 3-5 years of food service experience preferred.
- Knowledge of food service kitchens, including standards of safety and cleanliness.
- Demonstrates strong communication skills, including the ability to read and understand English, and to communicate clearly and professionally in written and verbal forms.
- Ability to work independently, complete tasks safely and correctly, and demonstrate good time management.
- Ability to follow instructions and demonstrate excellent customer service skills.
- Demonstrates commitment to team members and patients through flexibility and a strong work ethic.
- Demonstrates computer literacy, including speed, accuracy, and the ability to learn new systems.
- Demonstrates excellent organizational skills, including multi-tasking and maintaining customer service standards.
- Neat, professional appearance.

Additional Information:
- Newton-Wellesley Hospital is an Equal Opportunity Employer and provides reasonable accommodations for individuals with disabilities.