Food Service Worker II

Newton-Wellesley Hospital; Dallas, Newton, Trenton (TX, MA, NJ); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking healthcare institution where you will play a vital role in ensuring patient satisfaction through quality meal service. This position involves serving meals, instructing patients on ordering systems, and maintaining high standards of food safety and cleanliness. You will have the opportunity to work in a dynamic environment, collaborating with healthcare professionals to enhance the patient experience. If you possess strong communication skills and a passion for customer service, this role offers a fulfilling opportunity to make a difference in patients' lives.

Qualifications

• 3-5 years of food service experience preferred.
• Strong communication skills in English, both written and verbal.

Responsibilities

• Serve meals to patients professionally and efficiently.
• Instruct patients on the meal ordering system.
• Maintain cleanliness and organization in nourishment kitchens.

Skills

Food Service Experience

Communication Skills

Customer Service Skills

Time Management

Computer Literacy

Organizational Skills

Education

High School Graduate

Vocational School Graduate

Some College

Job description

Job Responsibilities

1. Serve meals to patients professionally, courteously, and efficiently.
2. Adhere to hospital regulatory requirements, including proper use of patient identifiers and hand hygiene practices.
3. Instruct patients on the meal ordering system using established scripts.
4. Deliver correct, diet-compliant menus and inserts to patients promptly.
5. Assist patients and family members with meal orders as needed, assessing their ability to use the system and following up with staff if unable.
6. Deliver between-meal nourishment directly to patients and expedite diet substitutions upon request.
7. Notify nursing staff when trays arrive for diabetic patients and deliver accordingly.
8. Follow infection control and isolation policies.
9. Retrieve completed meals, record nutrient intake, and ensure accurate documentation.
10. Act as a liaison between Nutrition and Food Service, patients, and nursing units.
11. Enter meal orders into CBORD system and address patient concerns about meal service.
12. Maintain quality assurance for the Room Service program and communicate with Call Center staff.
13. Complete nourishment kitchen stock sheets, restock items, and monitor refrigerator temperatures.
14. Keep nourishment kitchens clean and organized, and record calorie counts.
15. Assist with loading food trucks for patient tray service as needed.
16. Ensure tray accuracy according to diet orders, identify issues, and inform staff.
17. Perform other duties as assigned.

Minimum Qualifications

• High school or vocational school graduate preferred; some college preferred.
• 3-5 years food service experience preferred.
• Knowledge of food safety and cleanliness standards.
• Strong communication skills in English, both written and verbal.
• Ability to work independently with good time management.
• Excellent customer service skills with initiative and ownership.
• Team-oriented attitude with flexibility and strong work ethic.
• Computer literacy with accuracy and ability to learn new systems.
• Organizational skills for multi-tasking and maintaining service standards.
• Neat, professional appearance.

Additional Information

Newton-Wellesley Hospital is an Equal Opportunity Employer. We embrace diversity and provide reasonable accommodations for individuals with disabilities during the application and employment process.