Full Time Field Service Technician

The Hillman Group; Norwood (MA); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Health, Dental, Life Insurance

401k plan

Employee Stock Purchase Plan

Vacation/Paid Time Off/Sick Days

Job summary

A leading service provider is seeking a Full Time Field Service Technician to maintain and service kiosks across South Shore, MA. You will perform routine checks, on-call repairs, and monitor machine operations. The ideal candidate has a high school diploma, mechanical repair experience, and excellent customer service skills. This role includes a company car, and competitive pay of $23-25/hour, along with comprehensive benefits including health insurance and a 401k plan.

Qualifications

• Background in electromechanical repair and maintenance preferred.
• Prior experience in retail merchandising, field operations, and customer service preferred.
• 1-3 years of experience in a similar profile preferred.

Responsibilities

• Re-stock and perform routine service on kiosks.
• Perform on-call repairs or adjustments to machines.
• New kiosk installations or swaps.

Skills

Computer literacy

Ability to read, write and speak fluent English

Troubleshooting mechanical problems

Education

High School Diploma or GED

Job description

Job Summary

Full Time Field Service Technician – South Shore, MA

Robotics and Digital Solutions (RDS) Division of The Hillman Group has an opening for a Full Time Field Service Technician in the South Shore, MA area. You would begin your career with RDS as a Kiosk Technician training on key duplicating (Minute Key), tag engraving (Quick Tag) kiosks as well as 3rd party service (Eco-ATM, Pokémon). The territory consists of 70+ kiosks and the number of hours per week is around 40. This is an hourly role paying $23-25 based on experience. Company car will be provided along with cell‑phone reimbursement and a corporate gas card for business miles. Cities include South Shore, Weymouth, Norwood, and Mansfield, among others.

Benefits

• World Class Benefit plans include Health, Dental, Life, Short- and Long-term disability insurance as well as a 401k plan!
• Wellness Program
• Employee Stock Purchase Plan
• Vacation/Paid Time Off/Sick Days/Floating Holidays

Essential Job Functions

• Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
• Perform on-call repairs or adjustments to the machine when the machine goes out of order.
• New kiosk Installations or swap newer kiosks of machines in the local area.
• Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
• Keep track of inventory for re-stocking machines that are in Kiosk Tech’s possession.
• Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Education & Experience

• High School Diploma or GED
• Background in electromechanical repair and maintenance (preferred).
• Prior experience in retail merchandising, field operations and customer service (preferred).
• A minimum of 1-3 years of experience in a similar profile (preferred).
• Experience with tools and troubleshooting mechanical problems.
• Ability to read, write and speak fluent English to include technical “jargon”.

Competencies – Knowledge, Skills, And Abilities

• Computer literacy, including knowledge of Microsoft Word, Microsoft Excel, and Outlook
• Ability to always represent Hillman professionally
• Ability to work weekends when required

Operational Equipment

• Must have an excellent driving record with a valid driver's license. Clean driving record is mandatory. Major driving violations will eliminate potential candidates.
• Must have reliable transportation with automobile insurance (mileage reimbursement)
• Must have a reliable cell phone (reimbursed)

Work Environment

Sales/Service Environment varies due to location/store set‑up. May be exposed to cramped quarters, dust, fumes, or odors. Travel required daily. May have to drive 200 miles daily. Hand/eye coordination required. Function vision and hearing required.

Physical Demands

Sales/Service Medium, lifting up to 30 lbs., occasionally pushing/pulling up to 100 lbs.

The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.