Field Service Technican- Frederick, MD

The Hillman Group; Frederick (MD); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Wellness program

Employee stock purchase plan

PTO & holidays

401(k) plan

Job summary

The Hillman Group’s Robotics and Digital Solutions (RDS) Division is hiring a Full Time Field Service Technician for Frederick & Germantown, MD. You will service and stock 70+ kiosks, with training on Minute Key, Quick Tag kiosks and third-party services, and you will be provided a company car for travel.

The role requires strong mechanical troubleshooting, fluency in technical English, and a willingness to travel—up to 200 miles daily—within the territory.

Qualifications

• High school diploma or GED required.
• Background in electromechanical repair and maintenance preferred.
• Experience in retail merchandising, field operations or customer service preferred.
• 1–3 years in a similar role preferred.
• Experience with basic tools and mechanical troubleshooting.

Responsibilities

• Restock and perform routine service on kiosks as needed.
• Perform on-call repairs or adjustments when kiosks fail.
• Install new kiosks or swap older kiosks in the local area.
• Monitor territory machines daily; resolve connectivity/power issues.
• Maintain inventory for kiosks and optimize machine locations.

Skills

Customer service

Mechanical troubleshooting

Reading/writing English (jargon)

Education

High School Diploma or GED

Electromechanical repair background

Experience in retail merchandising/field operations

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Full Time Field Service Technician – Frederick & Germantown, MD

Robotics and Digital Solutions (RDS) Division of The Hillman Group has an opening for a Full Time Field Service Technician in the Frederick & Germantown, MD area. You would begin your career with RDS as a Kiosk Technician training on key duplicating (Minute Key), tag engraving (Quick Tag) kiosks as well as 3rd party service (Eco-ATM, Pokémon). The territory consists of 70+ kiosks and number of hours per week is around 40. This is an hourly role based on experience ranging from $23 - $25 an hour. Company car will be provided along with cell-phone reimbursement and a corporate gas card for business miles.

Benefits

• World Class Benefit plans include Health, Dental, Life-, Short- and Long-term disability insurance as well as a 401k plan!
• Wellness Program
• Employee Stock Purchase Plan
• Vacation/Paid Time Off/Sick Days/Floating Holidays

Essential Job Functions*

• Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
• Perform on-call repairs or adjustments to the machine when the machine goes out of order.
• New kiosk Installations or swap newer kiosks of machines in the local area.
• Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
• Keep track of inventory for re-stocking machines that are in Kiosk Tech’s possession.
• Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• High School Diploma or GED
• Background in electromechanical repair and maintenance (preferred).
• Prior experience in retail merchandising, field operations and customer service (preferred).
• A minimum of 1-3 years of experience in a similar profile (preferred).
• Experience with tools and troubleshooting mechanical problems.
• Ability to read, write and speak fluent English to include technical "jargon".

Competencies – Knowledge, Skills, And Abilities

• Computer literacy, including knowledge of Microsoft Word, Microsoft Excel, and Outlook
• Ability to always represent Hillman professionally
• Ability to work weekends when required

Operational Equipment

• Must have an excellent driving record with a valid driver's license. Clean driving record is mandatory. Major driving violations will eliminate potential candidates.
• Must have reliable transportation with automobile insurance (mileage reimbursement)
• Must have a reliable cell phone (reimbursed)

Work Environment and Physical Demands

Work Environment: Sales/Service Environment varies due to location/store set-up. May be exposed to cramped quarters, dust, fumes, or odors. Travel required daily. May have to drive 200 miles daily. Hand/eye coordination required. Function vision and hearing required.

Physical Demands: Sales/Service Medium, lifting up to 30 lbs., occassionally pushing/pulling up to 100 lbs.

The Hillman Group is an Equal Employment Opportunity and Aff… The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.