Full Time Field Service Technician

The Hillman Group; Town of West Seneca (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Company vehicle or car allowance

Gas card for business travel

Cell phone reimbursement

Health, dental, vision, life, and 401k

Employee Stock Purchase Plan

Paid vacation, sick time, floating hol

Full-time schedule ~40 hours/wk

Opportunity to grow technical skills

Job summary

The Hillman Group, through its Robotics & Digital Solutions (RDS) team, is seeking a Field Service Technician in Buffalo, NY. You will maintain and service self-service kiosks and build strong relationships with retail partners across your territory.

This hands-on role combines troubleshooting, preventative maintenance, inventory management, and customer engagement to keep kiosks operational and profitable. A full-time schedule with travel is required.

Qualifications

• High School Diploma or GED is required.
• Valid driver's license with an excellent driving record.
• Reliable transportation with active automobile insurance.
• Comfortable using hand tools and troubleshooting mechanical equipment.
• Strong communication and customer service skills.
• Ability to work independently and manage a service territory.
• Basic computer skills including Microsoft Outlook, Word, and Excel.

Responsibilities

• Perform routine maintenance and restocking of kiosk machines.
• Troubleshoot and repair kiosks to maximize uptime and customer satisfaction.
• Respond to service calls and perform on-site repairs.
• Install new kiosks and replace or upgrade existing equipment.
• Monitor kiosk performance and proactively resolve connectivity or power-related issues.
• Manage inventory and replacement parts within your assigned territory.
• Partner with store personnel to maintain strong business relationships.
• Identify opportunities to improve revenue through better machine placement, optimization, and service execution.

Skills

Communication skills

Independent work ethic

Troubleshooting

Basic computer skills

Customer service

Education

High School Diploma or GED

Job description

Field Service Technician

Buffalo New York

Robotics & Digital Solutions (RDS) | The Hillman Group

What's In It For You?

Are you someone who enjoys working independently, solving technical challenges, and being on the move instead of sitting behind a desk all day? Join The Hillman Group's Robotics & Digital Solutions (RDS) team and play a hands‑on role supporting innovative self‑service technology used by thousands of customers every day.

As a Field Service Technician, you'll maintain and service industry‑leading kiosks including Minute Key®, Quick Tag®, EcoATM®, and Pokémon® while building strong relationships with retail partners throughout your territory.

What We Offer

• Competitive pay $22-$24 per hour based on experience
• Company vehicle or car allowance
• Corporate gas card for business travel
• Cell phone reimbursement
• Comprehensive health, dental, vision, life, disability, and 401(k) benefits
• Employee Stock Purchase Plan
• Paid vacation, sick time, floating holidays, and PTO
• Stable, full‑time schedule averaging 40 hours per week
• Opportunity to work with cutting‑edge retail technology and grow your technical skills

About The Role

You'll be responsible for a territory of 70+ kiosks throughout the Corpus Christi and Laredo area. This role combines technical troubleshooting, preventative maintenance, inventory management, and customer relationship building to ensure our kiosks remain operational and profitable.

If you enjoy working with tools, solving problems, and being your own manager throughout the day, this could be the perfect fit.

What You'll Do

• Perform routine maintenance and restocking of kiosk machines
• Troubleshoot and repair kiosks to maximize uptime and customer satisfaction
• Respond to service calls and perform on‑site repairs
• Install new kiosks and replace or upgrade existing equipment
• Monitor kiosk performance and proactively resolve connectivity or power‑related issues
• Manage inventory and replacement parts within your assigned territory
• Partner with store personnel to maintain strong business relationships
• Identify opportunities to improve revenue through better machine placement, optimization, and service execution

What We're Looking For

Required Qualifications

• High School Diploma or GED
• Valid driver's license with an excellent driving record
• Reliable transportation with active automobile insurance
• Comfortable using hand tools and troubleshooting mechanical equipment
• Strong communication and customer service skills
• Ability to work independently and manage a service territory
• Basic computer skills including Microsoft Outlook, Word, and Excel

Preferred Qualifications

• 1‑3 years of field service, maintenance, merchandising, or related experience
• Electromechanical repair and maintenance experience
• Retail field operations experience
• Experience diagnosing and resolving mechanical or technical issues

Work Environment

This is a field‑based role that involves daily travel between customer locations. No two days are the same, and you'll work in a variety of retail environments.

Physical Requirements

• Lift and carry up to 30 lbs regularly
• Occasionally push or pull up to 100 lbs
• Frequent standing, walking, bending, and driving
• Daily travel throughout the assigned territory, which may include driving up to 200 miles per day

Why Hillman?

At Hillman, we're committed to helping our team members grow their careers while supporting some of the most innovative automated retail solutions in the industry. You'll enjoy the freedom of working independently, the support of a collaborative team, and the opportunity to make a direct impact every day.

Join us and help keep the technology that powers millions of customer interactions running at its best.

The Hillman Group is an Equal Employment Opportunity and Affiant and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.