Full Time Field Service Technician- Richmond, VA

Hillman; Richmond (VA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance (short/long term)

401k plan

Wellness program

Employee stock purchase plan

Paid time off / vacation / sick days

Job summary

The Hillman Group is seeking a Full Time Field Service Technician for the Richmond, VA area. You will service kiosks, perform repairs, install new units, and monitor territory issues while traveling extensively. A company car and expense reimbursements are included.

Candidate should have 1–3 years of related experience, strong English communication, and comfortable with field operations, retail merchandising, and service visits in a 70+ kiosk territory.

Qualifications

• High school diploma or GED is required.
• Background in electromechanical repair is preferred.
• Prior experience in retail merchandising, field operations and customer service is preferred.
• Minimum 1–3 years of related experience is preferred.
• Experience with tools and troubleshooting mechanical problems; ability to read/write/speak fluent English with technical jargon.

Responsibilities

• Restock and service kiosks as needed based on demand or schedule.
• Perform on-call repairs or adjustments when kiosks malfunction.
• Install new kiosks or swap to newer kiosks in the local area.
• Monitor territory machines daily and coordinate with stores to resolve connectivity or power issues.
• Track inventory for restocking kiosks held by Kiosk Techs; support revenue growth by optimizing locations and uptime.

Skills

Electromechanical repair

Customer service

Retail merchandising

Field operations

English fluency

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Full Time Field Service Technician – Richmond, VA

Robotics and Digital Solutions (RDS) Division of The Hillman Group has an opening for a Full Time Field Service Technician in the Richmond, VA area. You would begin your career with RDS as a Kiosk Technician training on key duplicating (Minute Key), tag engraving (Quick Tag) kiosks as well as 3rd party service (Eco-ATM, Pokémon).

The territory consists of 70+ kiosks and number of hours per week is around 40. This is an hourly role based on experience ranging from $24 - $25 an hour. Company car will be provided along with cell-phone reimbursement and a corporate gas card for business miles.

Benefits:

• World Class Benefit plans include Health, Dental, Life-, Short- and Long-term disability insurance as well as a 401k plan!
• Wellness Program
• Employee Stock Purchase Plan
• Vacation/Paid Time Off/Sick Days/Floating Holidays

Essential Job Functions*

• Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
• Perform on-call repairs or adjustments to the machine when the machine goes out of order.
• New kiosk Installations or swap newer kiosks of machines in the local area.
• Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
• Keep track of inventory for re-stocking machines that are in Kiosk Tech’s possession.
• Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

• High School Diploma or GED
• Background in electromechanical repair and maintenance (preferred).
• Prior experience in retail merchandising, field operations and customer service (preferred).
• A minimum of 1-3 years of experience in a similar profile (preferred).
• Experience with tools and troubleshooting mechanical problems.
• Ability to read, write and speak fluent English to include technical “jargon”.

Competencies – Knowledge, Skills, and Abilities

• Computer literacy, including knowledge of Microsoft Word, Microsoft Excel, and Outlook
• Ability to always represent Hillman professionally
• Ability to work weekends when required

Operational Equipment

• Must have an excellent driving record with a valid driver's license. Clean driving record is mandatory. Major driving violations will eliminate potential candidates.
• Must have reliable transportation with automobile insurance (mileage reimbursement)
• Must have a reliable cell phone (reimbursed)

Work Environment and Physical Demands

Work Environment

Sales/Service: Environment varies due to location/store set-up. May be exposed to cramped quarters, dust, fumes, or odors. Travel required daily. May have to drive 200 miles daily. Hand/eye coordination required. Function vision and hearing required.

Physical Demands

Sales/Service: Medium, lifting up to 30 lbs., occasionally pushing/pulling up to 100 lbs.