Full Time Field Service Technician

The Hillman Group

Dublin (CA)

On-site

USD 60,000 - 66,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Dental insurance

401k plan

Employee Stock Purchase Plan

Vacation/Paid Time Off

Job summary

A leading manufacturing company in California is seeking a Full Time Field Service Technician to manage and service kiosks. This role includes responsibilities such as conducting repairs, monitoring machines, and managing relationships with stores. Ideal candidates should have a high school diploma, some technical background, and excellent communication skills. The position offers a competitive salary, benefits, and requires driving daily within the territory.

Qualifications

Background in electromechanical repair and maintenance preferred.
Prior experience in retail merchandising and field operations preferred.
Minimum of 1-3 years in a similar role is preferred.

Responsibilities

Perform routine service on kiosks as needed.
Conduct on-call repairs when machines go out of order.
Monitor machines daily for issues and resolve connectivity problems.

Skills

Computer literacy

Mechanical troubleshooting

Customer service

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Join to apply for the Full Time Field Service Technician role at The Hillman Group

Job Summary #RDS

Full Time Field Service Technician – California East Bay Area

Robotics and Digital Solutions (RDS) Division of The Hillman Group has an opening for a Full Time Field Service Technician in the California East Bay Area. You would begin your career with RDS as a Kiosk Technician training on key duplicating (Minute Key), tag engraving (Quick Tag) kiosks as well as 3rd party service (Eco-ATM, Pokémon).

The territory consists of 90 kiosks and number of hours per week is around 40. This is an hourly plus commission route with an estimated pay of 60-66k per year. Company car will be provided along with cell-phone reimbursement and a corporate gas card for business miles.

Benefits

World Class Benefit plans include Health, Dental, Life-, Short- and Long-term disability insurance as well as a 401k plan!
Wellness Program
Employee Stock Purchase Plan
Vacation/Paid Time Off/Sick Days/Floating Holidays

Essential Job Functions

Re‑stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
Perform on‑call repairs or adjustments to the machine when the machine goes out of order.
New kiosk Installations or swap newer kiosks of machines in the local area.
Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
Keep track of inventory for re‑stocking machines that are in Kiosk Tech’s possession.
Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

High School Diploma or GED
Background in electromechanical repair and maintenance (preferred).
Prior experience in retail merchandising, field operations and customer service (preferred).
A minimum of 1‑3 years of experience in a similar profile (preferred).
Experience with tools and troubleshooting mechanical problems.
Ability to read, write and speak fluent English to include technical “jargon”.

Competencies – Knowledge, Skills, And Abilities

Computer literacy, including knowledge of Microsoft Word, Microsoft Excel, and Outlook
Ability to always represent Hillman professionally
Ability to work weekends when required

Operational Equipment

Must have an excellent driving record with a valid driver's license. Clean driving record is mandatory. Major driving violations will eliminate potential candidates.
Must have reliable transportation with automobile insurance (mileage reimbursement)
Must have a reliable cell phone (reimbursed)

Work Environment and Physical Demands

Sales/Service Environment varies due to location/store set‑up. May be exposed to cramped quarters, dust, fumes, or odors. Travel required daily. May have to drive 200 miles daily. Hand/eye coordination required. Function vision and hearing required.

Sales/Service Medium, lifting up to 30 lbs., occasionally pushing/pulling up to 100 lbs.

The Hillman Group is an Equal Employment Opportunity and Affi… The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Seniority level