Customer Service Representative - Front Line

Alick's Home Medical Equipment, Inc.; Elkhart (IN); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

401(k) & 401(k) Match

Paid Training

Paid Time Off

Employee Discount

Job summary

Alick's Home Medical Equipment, Inc. in Elkhart, IN is seeking friendly, dependable individuals for a full-time customer service role. You will greet customers, provide product and funding information, and handle order intake by computer or manual form. Strong communication and accuracy are essential for success.

The role requires a high school diploma or equivalent, a positive attitude, and the ability to work well with others. Day shifts Monday to Friday with on-call weekends are available.

Qualifications

• High school diploma or equivalent is required.
• Background check must be passed.
• Positive attitude and dependable work ethic are essential.

Responsibilities

• Greets customers promptly and courteously.
• Maintains professional and helpful conduct in person or over the phone.
• Provides product and funding information to customers.
• Completes order intake by computer or form and informs customers of payments and delivery timelines.
• Informs customers about equipment use, safety issues, funding considerations, and billing practices.
• Contact overdue or due equipment with customers to arrange return.

Skills

Positive attitude

Customer service

Background check clearance

Education

High school diploma or equivalent

Job description

Job DetailsJob Location: Elkhart, IN 46514Position Type: Full TimeEducation Level: High SchoolJob Category: Customer ServiceLooking for professional, dependable, and caring individuals to become members of our team. Amazing customer service skills is a big plus!

Requirements

• A positive attitude
• Pass a background check
• High school diploma or equivalent

Benefits

• Health Insurance
• Dental & Vision Insurance
• 401(k) & 401(k) Match
• Paid Training
• Paid Time Off
• Employee Discount

Responsibilities

• Greets customers promptly and courteously.
• Remains professional and resourceful when assisting customers by telephone or in-person.
• Provides product and funding information to customers.
• Completes order intake by computer access and/or manual form. Determine order urgency, establishes the payer source(s), and informs customers of payment responsibilities and schedules appropriate delivery.
• Provides customers with accurate information regarding equipment use, including safety issues and limitations, funding considerations, 3rd party funding coverage, delivery schedules and company billing practices.
• Make calls out to our customers who have borrowed equipment through Alick's and attempt to recollect equipment that is overdue or equipment that is due soon.

Schedule

• Schedule:8-hour shift
• Day shift Monday to Friday
• On Call Weekend availability

Qualifications