Full-Time Customer Service Pro at a Top University

University of Miami; Miami (FL); On-site; Full time

Benefits offered by this job

Comprehensive benefits package

Medical and dental insurance

Tuition remission

Job summary

A respected educational institution based in Miami is seeking a full-time Customer Service Representative. The ideal candidate will handle inquiries, resolve complaints, and maintain records of interactions. This role requires excellent communication skills and discretion in managing confidential information. A high school diploma and a year of relevant experience are necessary. Join a vibrant community that values education and service, supported by a competitive benefits package.

Qualifications

• Ability to work evenings, nights, and weekends as necessary.
• Minimum 1 year of relevant experience.

Responsibilities

• Receive, address, and respond to inquiries and complaints.
• Research and resolve routine problems.
• Keep records of customer interactions.
• Escalate unresolved grievances.

Skills

Effective oral and written communication

Problem recognition and analysis

Discretion handling confidential information

Proficiency in Microsoft Office

Education

High School Diploma or equivalent

Job description

A respected educational institution based in Miami is seeking a full-time Customer Service Representative. The ideal candidate will handle inquiries, resolve complaints, and maintain records of interactions. This role requires excellent communication skills and discretion in managing confidential information. A high school diploma and a year of relevant experience are necessary. Join a vibrant community that values education and service, supported by a competitive benefits package.