Full Time Customer Service Advisor- Float - Arlington, OH

WesBanco Bank Inc.; McComb (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Full Time Customer Service Advisor to provide excellent customer service, identify sales opportunities, and perform account transactions. This role requires strong communication skills and the ability to work effectively in a team environment.

Qualifications

• Banking, cash handling, sales, and customer service experience preferred.

Responsibilities

• Provide excellent customer service and identify referral opportunities.
• Process financial transactions accurately and manage cash drawer.
• Promote sales culture and collaborate with team members.

Skills

Customer Service

Sales

Banking

Education

High school diploma or GED

Tools

Microsoft Outlook 365

Job description

Full Time Customer Service Advisor- Float

Location: Home office will be Arlington, OH. Travel to Findlay locations: Carey, Fostoria, McComb, and Ottawa.

Market: Findlay

Work Hours per Week: 40

Requirements

• High school diploma or GED required.
• Banking, cash handling, sales, and customer service experience preferred.

Job Description

Summary: The Customer Service Advisor (CSA) fosters a positive work environment, providing excellent customer service, identifying sales opportunities, and performing account transactions. CSAs respond proactively to the needs of the Banking Center, support sales initiatives, and ensure compliance with Bank policies and security measures.

Location: This position is 100% in-office at designated WesBanco locations, with travel to specified Findlay area locations.

Essential Functions

• Provide excellent customer service
• Maintain operational and security proficiency
• Identify referral opportunities and build relationships
• Cross-sell bank products and services
• Engage in business development activities

Essential Duties and Responsibilities

• Model the Bank's Mission, Vision, and Pledge
• Assess financial needs and recommend appropriate solutions
• Process financial transactions accurately
• Manage cash drawer and adhere to cash handling procedures
• Meet and exceed sales goals for loans, deposits, and referrals
• Promote sales culture and collaborate with team members
• Conduct outbound calls and promote bank products
• Participate in sales and staff meetings
• Build customer relationships and resolve issues professionally
• Maintain security and confidentiality
• Support operational duties and team environment

Other Skills and Requirements

• Proficiency in Microsoft Outlook 365 and banking software
• Strong consumer lending skills preferred
• Ability to generate new relationships and communicate effectively
• Organizational skills and flexibility
• Physical ability to lift up to 25 lbs
• Availability to work all hours of operation