Full Time Customer Service Advisor- Float - Arlington, OH

WesBanco Bank Inc.; Findlay (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading bank is seeking a Full Time Customer Service Advisor to provide exceptional service while supporting sales goals. This role involves processing transactions, building relationships, and promoting banking products across multiple locations in Ohio. Ideal candidates will have a strong customer service background and be proficient in banking software.

Qualifications

• Banking, cash handling, sales, and customer service experience preferred.

Responsibilities

• Providing excellent customer service and identifying sales opportunities.
• Processing financial transactions accurately and managing cash drawer.
• Building customer relationships and promoting bank products.

Skills

Customer Service

Sales

Communication

Education

High school diploma or GED

Tools

Microsoft Outlook 365

Job description

Full Time Customer Service Advisor- Float

Location: Home office in Arlington, OH, with travel to Findlay locations including Carey, Fostoria, McComb, and Ottawa.

Market: Findlay

Work Hours per Week: 40

Requirements

• High school diploma or GED required.
• Banking, cash handling, sales, and customer service experience preferred.

Job Description

Summary: The Customer Service Advisor (CSA) fosters a positive work environment, provides excellent customer service, identifies sales opportunities, and performs account transactions. CSAs support the banking center's operational and sales objectives, building relationships and ensuring compliance with bank policies.

Location

This position is 100% in-office at designated WesBanco locations, primarily based in Arlington, OH, with travel to other specified locations.

Essential Functions

• Providing excellent customer service
• Operational and security proficiency
• Identifying referral opportunities
• Relationship building
• Cross-selling products and services
• Business development

Essential Duties and Responsibilities

• Model the Bank's Mission, Vision, and Pledge.
• Assess financial needs and recommend appropriate solutions.
• Process financial transactions accurately.
• Manage cash drawer and follow cash handling procedures.
• Meet and exceed sales goals for loans, deposits, and referrals.
• Promote sales culture and collaborate with team members.
• Conduct outbound calling and promote bank products.
• Participate in sales and staff meetings.
• Build customer relationships and resolve issues professionally.
• Maintain security and confidentiality of customer information.
• Support operational duties and team environment.

Other Skills and Requirements

• Proficiency in Microsoft Outlook 365 and banking software.
• Strong consumer lending skills preferred.
• Excellent communication and organizational skills.
• Ability to lift up to 25 lbs. and work flexible hours.
• Willingness to register with NMLS and complete compliance training.