Sr. Customer Assistance Representative- Palm Coast

Enterprise Mobility; Bunnell (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Customer Assistance Representative Sr (CAR Sr) for the Palm Coast, FL area to deliver high-level customer service in person and over the phone, assist with rental needs, and provide administrative support at the branch. The role sits in a full-time schedule with a starting rate of $18 per hour based on a 40-hour work week.

Responsibilities include handling reservations and rate quotes, processing returns and check-ins, guiding customers, and promoting optional

Qualifications

• Must be at least 18 years of age.
• Authorized to work in the United States without sponsorship now or in the future.
• High School Diploma or GED.
• Minimum 2 years experience in customer service or sales in retail, guest services, or administrative support.
• 12 consecutive months of work/organizational experience.
• Basic level experience with PC and Microsoft Office products.
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents in past 3 years.
• Must be able to read, write, speak, and understand English.

Responsibilities

• Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist to assess condition of rental upon return.
• Process returns, check-ins and exit kiosk transactions.
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed.
• Understand and communicate rental terms and conditions, vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Perform miscellaneous and backup duties job-related duties as assigned

Skills

Customer service

Communication

Administrative support

Education

High School Diploma or GED

Tools

Microsoft Office

PC basics

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands‑on experience to provide rental back‑up, service customers and deliver administrative support inhome city branches or airport locations.

Opening available at the following branch location:

• 145 Airport Road Palm Coast, FL 32164

This is a full time position with a starting rate of pay $18 / hour based on a 40 hour workweek.

We offer a robust Benefits Package including, but not limited to:

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Schedule

• Monday: 7:00am-6:30pm
• Tuesday: 8:15am-6:30pm
• Wednesday: 1:00pm-6:00pm
• Thursday: OFF
• Friday: 7:15am-6:30pm
• Saturday: 8:30am-1:30pm

Enterprise Mobilityis a leading provider of mobility solutions, owning andoperatingtheEnterprise Rent-A-Car,National Car RentalandAlamo Rent A Carbrands through its integrated global network ofindependent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental,carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls forcallback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check‑ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Minimum of 2 years experience in customer service or sales in retail, guest services, or administrative support
• Must have 12 consecutive months of work/organizational experience
• A minimumof basic level experience and understanding of a PC and Microsoft Office Products required
• Must have a valid drivers' license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years
• No drug or alcohol related convictions on driving record in the past 5 years (ie., DUI/DWI)
• Must be able to read, write, speak, and understand English