Full-Time Center Associate

The UPS Store #1005; Lancaster (Lancaster County); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

On-the-job training

Dynamic retail environment

Strong team atmosphere

Job summary

The UPS Store Centerville is seeking a dedicated Full-Time Center Associate to provide exceptional customer service to retail clients by efficiently receiving and processing packages for courier shipment. This role also involves operating various office equipment, including copiers, fax machines, binding and laminating devices, as well as point-of-sale systems.

The Associate will confidently guide customers by offering accurate information about our extensive range of products and services,

Qualifications

• High school diploma or GED required.
• Strong computer proficiency including Microsoft Office and Adobe Suites.
• Excellent telephone communication skills.
• Effective verbal and written communication with accurate spelling and basic math.
• Dependable, punctual and responsible work ethic.
• Ability to lift 40 pounds or more.

Responsibilities

• Provide outstanding customer service to walk-in clients and telephone inquiries.
• Listen actively to understand customer needs and collaborate with team.
• Handle shipping requirements by recommending practical solutions.
• Learn all product and service offerings and stay updated on industry trends.
• Operate office equipment and assist in training others as needed.
• Maintain a clean, organized and safe work environment.
• Perform additional duties to support the team and the business.
• Must be able to work weekends.

Skills

Customer service

Telephone communication

Verbal and written communication

Reliability

Physical capacity

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The UPS Store Centerville is seeking a dedicated Full-Time Center Associate to provide exceptional customer service to retail clients by efficiently receiving and processing packages for courier shipment. This role also involves operating various office equipment, including copiers, fax machines, binding and laminating devices, as well as point-of-sale systems. The Associate will confidently guide customers by offering accurate information about our extensive range of products and services, ensuring they receive the best-value options. A strong understanding of industry best practices is essential to excel in this position.

Responsibilities

• Provide outstanding customer service to both walk-in clients and telephone inquiries with professionalism and courtesy.
• Practice active listening to fully understand customers’ needs, collaborating effectively with UPS Store team members and management.
• Take ownership of customers’ shipping requirements by recommending appropriate and practical solutions.
• Commit to ongoing learning about all product and service offerings, including alternative options and current industry trends.
• Operate all office equipment, software, and devices with expertise and assist in training others when necessary.
• Maintain a clean, organized, and safe work environment at all times.
• Perform additional duties as assigned to support the team and the business.
• Must be able to work weekends.

Requirements

• High school diploma or GED is required.
• Strong computer proficiency, including experience with Microsoft Office and Adobe Suites.
• Excellent telephone communication skills.
• Effective verbal and written communication capabilities, including accurate spelling and basic math skills.
• Dependable, punctual, and responsible work ethic.
• Ability to lift 40 pounds or more.

Benefits

• Competitive hourly wage ranging from $16.00 to $18.00, paid weekly.
• Opportunity to work in a dynamic, customer-focused retail environment.
• Comprehensive on-the-job training and support for professional growth.
• Collaborative team atmosphere at a locally respected company.