Full-Time Center Associate

The UPS Store #1565; Fort Collins (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

PTO after 6 months

401K after 6 months

Ongoing training

Uniforms

Bonuses after 3 months

Job summary

The UPS Store #1565 in Fort Collins, CO is seeking a Center Associate to deliver world-class customer service by receiving and processing packages and operating copiers, fax machines, binding, laminating, and POS devices.

You will advise customers on products, services, and best-value options, learn all offerings quickly, and work closely with the UPS Store team to ensure accurate shipping solutions. Weekend availability is preferred.

Qualifications

• Requires high school diploma or GED.
• Strong computer skills including MS Office and Adobe.
• Excellent phone, verbal and written communication.
• Punctual, reliable and responsible.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Operates all equipment, software, and devices and is willing to teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.
• Learns all product offerings and industry trends.

Skills

Strong computer skills

Outstanding phone skills

Verbal and written communication

Prompt, reliable, and responsible

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

COMPENSATION

• $17 / hr

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

BENEFITS

• PTO (after 6 months employed)
• 401K (after 6 months employed)
• Ongoing Training
• Uniforms
• Bonuses (after 3 months employed)

QUALIFICATIONS

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 50+ pounds and stand for long periods of time
• Must be available to work weekends

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.