Full-Time Center Associate

UPS Multi-Location; Indian Harbour Beach (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

UPS Multi-Location is seeking a Center Associate in Indian Harbour Beach, Florida. This role involves delivering exceptional customer service by processing packages for shipment and operating various office equipment. The ideal candidate should have a friendly demeanor, retail sales experience, and be a fast learner.

Key responsibilities include assisting customers with their shipping needs, maintaining a clean working environment, and learning product offerings quickly. A high school diploma or GED is mandatory.

Qualifications

• Fast learner who aims to understand all business aspects quickly.
• Able to lift over 50 pounds.
• Reliable and responsible.

Responsibilities

• Delivers outstanding customer service to walk-in customers and phone inquiries.
• Practices good listening skills with customers and team members.
• Takes ownership of the customer's shipping needs.
• Learns all product and service offerings and industry trends.
• Operates all equipment and software expertly.

Skills

Retail sales experience

Strong computer skills

Outstanding phone skills

Verbal and written communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best‑value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Qualifications

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 50+ pounds