Full-Time Center Associate

The UPS Store 7171; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading shipping and logistics company in Charlotte, NC is seeking a Center Associate to deliver world-class customer service. The ideal candidate has retail sales experience, strong computer skills, and a high school diploma or GED. Responsibilities include assisting customers, operating equipment, and maintaining a clean environment. The role requires excellent communication skills and the ability to lift packages. Join a supportive team and impact customer satisfaction while developing your career.

Qualifications

• High school diploma or GED required.
• Reliable and responsible.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Outstanding phone skills.
• Strong verbal and written communication skills.
• Able to lift 40+ pounds.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Practices good listening skills with customers and team members.
• Understands customer shipping needs and offers solutions.
• Operates equipment and is willing to teach others.
• Maintains a clean and safe working environment.
• Performs other duties as assigned.

Skills

Retail sales experience

Computer skills

Phone skills

Verbal communication

Written communication

Ability to lift 40+ pounds

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of understanding the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Qualifications

• High school diploma or GED required
• Prompt, reliable, and responsible
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Able to lift 40+ pounds