Full-Time Care Scheduler

Visiting Angels - Plano/Lewisville; Plano (TX); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Weekly pay

PTO accrual

401(k) plan

Dental, vision, and pet insurance

Tax-saving benefits

Job summary

Visiting Angels of Plano/Lewisville seeks an organized, dependable Full-Time Care Scheduler to coordinate caregiver schedules and fill open shifts across the DFW area. The role requires prior home care scheduling experience, strong communication, and problem-solving skills in a fast-paced environment.

Schedule: Saturday–Wednesday, 10:00 AM–6:00 PM; On-Call every third weekend. Pay: $23–$28 per hour, based on experience. Weekly pay and PTO accrue with hours worked, plus benefits.

Qualifications

• Previous home care agency scheduling experience is required.
• Strong organizational, communication, and problem-solving skills.
• Ability to multitask and work in a fast-paced office environment.

Responsibilities

• Schedule caregivers for new client assignments and fill open hours and shifts on existing cases.
• Maintain consistent caregiver assignments to promote continuity of care.
• Contact clients and caregivers regarding daily schedule changes, call-offs, and coverage needs.
• Make diligent efforts to staff open shifts and promptly communicate unresolved staffing needs to the direct supervisor.
• Generate reports on caregiver availability, staffing needs, and supply and demand.
• Maintain accurate client and caregiver schedules and ensure timely data entry.
• Enter and update client and caregiver information in the scheduling database.
• Review telephony records daily and support payroll processing and client billing.
• Maintain accurate scheduling records, reports, and documentation.
• Maintain positive relationships with clients, families, caregivers, and team members.
• Provide professional support and clear communication to caregivers and clients.
• Escalate concerns to the Operations Manager as needed.
• Maintain confidentiality of all client, family, and employee information.
• Participate in the on-call rotation every third weekend.

Skills

Scheduling experience

Organizational skills

Communication skills

Problem-solving

Time management

Tools

WellSky

Job description

Visiting Angels of Plano/Lewisville

Position Overview

Visiting Angels is seeking an organized, dependable, and experienced Full-Time Care Scheduler to join our team. The Care Scheduler is responsible for coordinating caregiver schedules, filling open shifts, maintaining accurate records, and ensuring consistent, reliable care for our clients throughout the DFW area.

The ideal candidate has prior home care agency scheduling experience, strong communication and problem-solving skills, and the ability to work in a fast-paced environment while balancing the needs of clients, caregivers, and the office team.

Schedule: Saturday–Wednesday, 10:00 AM–6:00 PM
On-Call: Every third weekend only
Pay: $23–$28 per hour, based on experience

Why Join Visiting Angels?

• Competitive pay of $23–$28 per hour, based on experience

• Weekly pay

• Accrue paid time off (PTO) based on hours worked

• 401(k) plan

• Tax-saving benefits

• Dental, vision, and pet insurance

• Opportunity to make a meaningful difference in the lives of seniors and their families

Our team is committed to providing compassionate, professional senior home care services to residents throughout the Dallas–Fort Worth area.

Job Requirements

• Previous home care agency scheduling experience required

• WellSky software knowledge preferred

• Valid driver's license, reliable vehicle, and proof of auto insurance

• Ability to pass required background checks, driver's license review, and drug screening

• Strong organizational, communication, and problem-solving skills

• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced office environment

• Dependable, professional, and able to maintain regular, predictable attendance

• Ability to participate in the assigned on-call rotation every third weekend

Key Responsibilities

Caregiver Scheduling and Coordination

• Schedule caregivers for new client assignments and fill open hours and shifts on existing cases.

• Maintain consistent caregiver assignments to promote continuity of care.

• Contact clients and caregivers regarding daily schedule changes, call-offs, and coverage needs.

• Make diligent efforts to staff open shifts and promptly communicate unresolved staffing needs to the direct supervisor.

• Generate reports on caregiver availability, staffing needs, and supply and demand.

Records and System Management

• Maintain accurate client and caregiver schedules and ensure timely data entry.

• Enter and update client and caregiver information in the scheduling database.

• Review telephony records daily and make appropriate corrections to support accurate payroll processing and client billing.

• Maintain accurate scheduling records, reports, and related documentation.

Communication and Customer Service

• Maintain positive relationships with clients, families, caregivers, prospective employees, referral sources, and team members.

• Provide professional support and clear communication to caregivers and clients.

• Communicate and reinforce company policies and procedures.

• Escalate concerns and refer appropriate matters to the Operations Manager for guidance.

• Maintain strict confidentiality of all information related to clients, families, and employees.

On-Call Responsibilities

• Participate in the on-call rotation every third weekend.

• Manage scheduling calls and staffing concerns in accordance with company policies.

• Keep on-call materials current, including client information, care instructions, schedules, and active caregiver rosters.

• Maintain accurate on-call logs and related client and employee records.

General Office Duties

• Perform general administrative duties, including word processing, filing, reception, and telephone support.

• Maintain professionalism, dependability, and a positive, supportive attitude toward the caregiver team.

• Perform additional duties as assigned by the management team.