Full Time - Campus Concessions Assistant General Manager

San Diego State University; San Diego (CA); On-site; USD 71,000 - 88,000; Full time

Benefits offered by this job

CalPERS retirement plan

Vacation & sick leave

Tuition reimbursement

Job summary

Aztec Shops on the SDSU campus is seeking an Assistant General Manager for concessions operations. The role focuses on directing staff, managing events and locations, and maintaining financial and service standards across campus venues.

The position requires night, weekend, and holiday work with strong leadership, communication, and food service knowledge. CET/CalPERS benefits and tuition options are included in the compensation package.

Qualifications

• High School Diploma or GED required; plus an Associate's degree in related field.
• At least 3 years of supervisory experience in high-volume foodservice.
• Serve Safe and Managerial Food Handler certifications preferred.
• Valid driver’s license with a clean record; ability to operate university vehicles or carts if needed.

Responsibilities

• Direct concession operations, events, shifts, and locations under the General Manager of Concessions.
• Schedule staff for events and manage labor costs.
• Oversee inventory, product quality, pricing, and promotions.
• Ensure safety, sanitation, and compliance with health standards.

Skills

Supervisory experience

Food service

Communication

Time management

Computer literacy

Education

Associate's degree in Food Services Management/Hospitality or Business Administration

Tools

Microsoft Office

Google Workspace

Job description

Full Time - Campus Concessions Assistant General Manager

Date Posted: 9/21/2026

Job Code: SHOPSVA2/40630/Concessions Assistant General Manager

Department: Campus Catering

Address: 5500 Campanile Drive

City: San Diego

State: CA

Category: Campus Concessions

Salary Range: $71,089.20-$88,085.19

Description

COMPENSATION & BENEFITS

Pay Rate: $80,000 - $84,000 annually

This represents the good faith estimate of the annual salary range we reasonably expect to pay for this position upon hire, based on the selected candidate's experience, education, skills, internal alignment, and overall business needs.

In select cases, and depending on market conditions or exceptional candidate qualifications, compensation may exceed this range, provided it aligns with applicable law and our compensation policies. Aztec Shops offers a comprehensive benefits package that includes a CalPERS defined-benefit retirement plan; a choice of CalPERS medical plans and dental coverage with significant employer contributions for employees and eligible dependents; and employer-paid basic life/AD&D and long-term disability insurance. Eligible employees may also qualify for lifetime medical benefits upon meeting applicable age and service requirements. Additional benefits include 24 days of vacation and 12 days of sick leave annually, paid holidays, up to $5,000 per year in tuition reimbursement, voluntary 403(b) and 457 retirement savings plans, flexible spending accounts, employer EAP including financial wellness resources, and additional employee benefits.

Additional information about our compensation scales is available at: www.aztecshops.com/employment.

SUMMARY:

Under the general direction of the General Manager of Concessions, the Assistant General Manager actively manages campus concessions on a day to day basis. The position is responsible for directing employees, overseeing assigned events and concession locations, maintaining operational and financial standards, and ensuring compliance with company policies and applicable laws and regulations. This position will regularly require work on nights, weekends, and holidays.

ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION:

NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OPERATIONS MANAGEMENT

• Manages assigned concession operations, events, shifts, and locations under the general direction of the General Manager of Concessions.
• Directs operational activities and makes day-to-day decisions regarding staffing, production, service, inventory, and workflow.
• Develops, communicates, and adjusts employee schedules for each event and concession location to meet operational needs while effectively managing labor costs.
• Ensures menus, products, packaging, pricing, promotions, discounts, and mobile-ordering programs are implemented accurately.
• Evaluates event attendance, sales history, and operational needs to determine staffing, production, and inventory levels.
• Coordinates with other concession locations to allocate employees and resources based on business needs.
• Ensures employees have the equipment, products, tools, and supplies necessary to perform their assigned responsibilities.
• Monitors food quality, production, sanitation, and cost controls and ensures compliance with company food safety requirements and applicable health department standards. Collaborates with campus Environmental Health and Safety (EH&S) on inspections and audits and ensures identified corrective actions are implemented promptly.
• Ensures concession areas and equipment are clean, safe, secure, and properly maintained.
• Troubleshoots operational issues involving point-of-sale and inventory management systems and coordinates additional support when needed.
• Reviews audit results and develops or implements corrective measures for assigned areas.
• Provides limited operational assistance when necessary while remaining primarily responsible for directing and managing the operation.
• Develops and maintains a cohesive and professional working relationship with campus stakeholders such as Associated Students and Athletics.

STAFF LEADERSHIP AND DEVELOPMENT

• Regularly directs the work of two or more full-time employees such as Concessions Manager and Assistant Concessions manager or the equivalent and provides ongoing coaching and development to Concessions Managers, Assistant Concessions Managers, senior leads, leads, and frontline employees, as assigned.
• Assigns work, establishes priorities, monitors performance, and holds employees accountable for operational and service standards.
• Participates in recruiting, interviewing, selecting, onboarding, training, coaching, evaluating, and disciplining employees and makes recommendations to the General Manager regarding hiring, promotion, performance, and corrective action.
• Ensures employees complete required Food Handler, Responsible Beverage Service, safety, and other job-related training and maintains current Manager's ServSafe Manager Certification and Responsible Beverage Service certifications for self.
• Addresses routine employee concerns and elevates significant employee-relations matters to the General Manager or Human Resources.
• Ensures employees comply with timekeeping, meal and rest period, safety, sanitation, uniform, and guest-service requirements.

GUEST SERVICE

• Establishes and reinforces guest-service expectations for assigned concession operations.
• Resolves escalated guest concerns and determines appropriate corrective or service-recovery measures within established authority.
• Implements guest recovery tracking sheet and documents guest concerns and identifies operational or training improvements.
• Maintains a visible leadership presence during assigned events and peak operating periods.

FINANCIAL AND INVENTORY MANAGEMENT

• Assists the General Manager in developing budgets, financial projections, and cost-benefit analyses.
• Reviews event sales, product usage, inventory, waste, and profitability reports.
• Uses financial and operational data to recommend or implement adjustments for future events.
• Oversees ordering and inventory controls for food, beverages, supplies, and equipment within assigned authority.
• Reviews cash overages and shortages and ensures appropriate investigation, documentation, and follow-up.
• Ensures the accurate and timely completion of required event, financial, inventory, and operational reports.
• Other Duties as assigned.

Minimum Requirements

MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED:

The minimum requirement for applicants is a High School Diploma or General Education Development (GED) degree and an Associate's degree from an accredited college or university in Food Services Management/Hospitality or Business Administration.

The ideal candidate will have at least 3 years of supervisory experience in the high-volume foodservice industry, preferably in a concessions environment for a sports and entertainment venue. Strong communications, time management, computer literacy, and proven leadership skills are required. Computer savvy and proficient in Microsoft Office and Google Workspace products.

Serve Safe Certified and Management Food Handler Certificate preferred.

This position may involve operating a company vehicle and/or golf cart on university or company property. As such, candidates must have a valid driver's license and have not been issued more than three moving violations or have been responsible for more than three accidents (or any combination of more than three thereof during the past 12-month period). Applicants must be at least 18 years of age and will be required to provide proof of driving eligibility upon hire.

LANGUAGE AND