Full Time - Snapdragon Stadium Concessions General Manager

Aztec Shops, Ltd.; San Diego (CA); Sur place; USD 85 000 - 95 000; Plein temps

Résumé du poste

Aztec Shops Ltd. seeks an experienced Concessions Operations Leader to manage all day-to-day concessions at Snapdragon Stadium in San Diego. You will lead 75+ major annual events and oversee 400+ staff across a 35,000-seat venue, ensuring safety, quality, and exceptional guest service.

The role requires a 5+ year track record in high-volume foodservice management, strong financial skills, and certifications such as ServSafe and RBS. On-site work with a dynamic team in a stadium setting.

Qualifications

• Bachelor’s degree preferred, in Food Services Management or Business Administration.
• 5+ years’ management experience in a high-volume foodservice environment.
• Strong communications, time management, organizational skills.
• 3+ years’ experience in financial P&L and budgeting.
• ServSafe Managers certification and Management Food Handler Certification required; RBS certification required.
• Valid driver’s license with clean record.

Responsabilités

• Oversees the daily concessions operations at Snapdragon Stadium.
• Maintain safe, sanitary operations and ensure compliance with laws.
• Lead staffing, training, recruitment and coaching of staff including managers and stand leads.
• Ensure payroll accuracy and tip distribution as per policies.
• Develop pricing policies/strategies for profitability and analyze sales data.
• Forecast costs/benefits for new projects and maintain reports.

Connaissances

Leadership

Operations management

Budgeting

P&L management

Staff development

Customer service

Communication

Formation

Bachelor’s degree in Food Services Management or Business Administration

Outils

POS software

Inventory software

Description du poste

Job Description

COMPENSATION & BENEFITS

Salary: $85,000-$95,000 annually.

This represents the good faith estimate of the annual salary range we reasonably expect to pay for this position upon hire, based on the selected candidate’s experience, education, skills, internal alignment, and overall business needs.

In select cases, and depending on market conditions or exceptional candidate qualifications, compensation may exceed this range, provided it aligns with applicable law and our compensation policies.

Aztec Shops offers a comprehensive benefits package that includes a CalPERS defined-benefit retirement plan; a choice of CalPERS medical plans and dental coverage with significant employer contributions for employees and eligible dependents; and employer-paid basic life/AD&D and long-term disability insurance. Eligible employees may also qualify for lifetime medical benefits upon meeting applicable age and service requirements. Additional benefits include 24 days of vacation and 12 days of sick leave annually, 14 paid holidays, up to $5,000 per year in tuition reimbursement, voluntary 403(b) and 457 retirement savings plans, flexible spending accounts, employer EAP including financial wellness resources, and additional employee benefits.

Additional information about our compensation scales is available at: www.aztecshops.com/employment.

Summary

Looking for a strong strategic thinker who will constructively and profitably manage all day-to-day aspects of the concessions operations at Snapdragon Stadium in San Diego. The stadium features National Collegiate Athletic Association (NCAA) Division 1 football, the National Women’s Soccer League (NWSL), Major League Soccer (MLS), other sporting events, concerts, and other events. A proven leader will be responsible for 75+ major annual events, additional events, and up to 400+ full-time and part-time employees in this 35,000 seat venue.

NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OPERATIONS

• Oversees the daily operations of concessions, ensuring proper procedures are in place and followed at Snapdragon Stadium.
• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
• Understands all menus, product offerings, packaging, and pricing.
• Accountable for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service equipment; creates a working relationship with health officials.
• Working knowledge of Point of Sale (POS) and inventory software.
• Ensure the concessions team has the tools and supplies necessary to complete their jobs.
• Works closely with multiple branded partners/third party vendors to ensure all needs are met, and terms of contracts are followed.
• Responsible for ensuring proper alcohol sales and service regulations are in compliance.
• Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health.
• Other duties as assigned.

STAFFING & DEVELOPMENT

• Carries out leadership and supervisory responsibilities with a positive and professional approach in accordance with the organization's policies and applicable laws.
• Provides supervision, leadership, training, recruitment, and coaching/development of staff including but not limited to managers/supervisors, stand leads, and student & other foodservice employees; optimizing productivity.
• Ensure departmental compliance with company policies, procedures, and applicable laws and regulations. .
• In conjunction with Human Resources, ensures all associates in the department complete and maintain Responsible Alcohol Service certification (RBS) and Food Handlers.
• Develops and maintains working relationships with customers, coworkers, vendors, OVG stadium management, and university personnel.
• Researches, formulates, and recommends new or upgraded policies and procedures.
• Completes and maintains ServSafe Managers certification.

GUEST SERVICES

• Radiates a positive attitude with all guests that will be infectious and followed by managers/supervisors and other staff.
• Develops operational strategies to address customer survey results and feedback.
• Addresses complaints and resolves problems.
• Holds the team accountable to deliver great guest service and responds and assists in any departmental guest service issue.
• Researches, formulates, and recommends new or upgraded policies and procedures.
• Maintains a consistent presence within concession spaces.

FINANCIAL

• Responsible for operational budget, forecasting, inventory control including waste management, managing monthly inventory, and managing Profit & Loss (P&L) statements and ensuring that all financial reporting is accurate and is completed in a timely fashion to meet all deadlines.
• Ensures expenses, especially labor and operating expenses, are controlled to maximize contribution.
• Maintain a thorough understanding of departmental payroll procedures and tip distribution processes, including reviewing and verifying biweekly concessions payroll for accuracy.
• Formulates pricing policies/strategies of menu items according to requirements for profitability of concessions operations.
• Continually works with the stadium executive team to analyze sales and sales mix.
• Forecasts cost/benefits for new projects.
• Maintains event history, per capita, and usage reports for the year.
• Oversees execution of required daily reporting and completion of required department reports.
• Reviews all instances of overages and shortages ensuring proper investigation and documentation has taken place.
• Ensures that timekeeping for all department employees is accurate and ensures that payroll is submitted on a timely basis including tip reporting of employees and in compliance with all Federal, State, and Local wage and hour laws.

Job Requirements

MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED

The minimum requirement for applicants is a High School Diploma or a General Education Development (GED) degree; bachelor’s degree preferred, preferably Food Services Management or Business Administration from an accredited college or university with a strong, demonstrated background in management, or any equivalent combination of education and experience.

The ideal candidate will have at least 5 years’ management experience in the high-volume foodservice industry, preferably in a concessions environment for a sports and entertainment venue. Strong communications, time management, organizational skills, computer proficiency, and proven leadership skills are required. Strong financial skills, and 3 or more years’ experience in preparation and analysis of financial P&L and budgeting. Computer savvy and proficient in Microsoft Office products.

Serve Safe Certified and Management Food Handler Certification required. Responsible Beverage Service (RBS) Certification required. Ability to work flexible hours, including nights, weekends and holidays as needed.

This position may involve operating a company vehicle and/or golf cart on university or company property. As such, candidates must have a valid driver’s license and have not been issued more than three moving violations or have been responsible for more than three accidents (or any combination of more than three thereof during the past 12-month period). Applicants must be at least 18 years of age and will be required to provide proof of driving eligibility upon hire.

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

Language Skills

Must be able to read, write and understand English. Requires the ability to follow verbal and written instructions, guidelines, and objectives.

Requires the ability to read, comprehend, analyze, and interpret general business information, governmental regulations, and technical/trade journals. Requires the ability to write reports and communicate effectively using telephonic, written, and electronic means. Requires the ability to effectively and respectfully present information one-on-one, small, and large group situations to customers, management, and employees of the organization.

Mathematical Skills

Requires the ability to calculate figures and amounts such as probability and statistical inference. Requires the ability to prepare and analyze numerical figures, create, and interpret spreadsheets. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Must be able to read and interpret financial data.

Reasoning Ability

Ability to define problems, collect data, establish facts, draw valid conclusions, and develop solutions/strategies. Ability to interpret an extensive variety of information or instructions with several undefined and some concrete variables. Requires good analytical, quantitative skills, organizational and management skills.

Manual Dexterity

Must be able to utilize a computer. Requires the ability to use a variety of office machines and equipment.

Physical Communication

Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds.

Physical Demands

Must be able to operate food service equipment (to include but not limited to) slicers, mixers, knives, ovens, and steamers and office equipment such as computers, copy machines, and fax machines. Must be able to move, lift or carry heavy objects or materials up to 50 pounds.

WORKING CONDITIONS AND HAZARDS

Non-event work is regularly performed in a traditional office setting and event day work is generally performed throughout the stadium in an outdoor setting. Working outdoors in varying weather conditions with exposure to dust, allergens and work temperatures. There may be occasional exposure to food fumes or airborne particles. The noise level in the work environment is usually low to moderate on non-event days and moderate to loud on event days. Will be exposed to loud noise such as speaker announcements, fireworks, and crowd noise.

Supplemental Information

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act pursuant to California Penal Code Section 11166.5.

Candidates must be available to work a flexible schedule based on operational needs. This may include opening, mid-day, and closing shifts, as well as night shifts, weekends, and holidays throughout the year.

Background Check Information

A background check will be conducted after a conditional offer of employment is extended by the company and accepted by the applicant and must be satisfactorily completed prior to any applicant beginning work in a full-time, part-time non-student, or sensitive student capacity with Aztec Shops Ltd.

Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses.

Failure to answer background check questions honestly, and satisfactorily complete the background check may affect the employment status of applicants or continued employment of current Aztec Shops employees who apply for promotional positions which require a background check.

Aztec Shops Ltd. complies with all applicable federal, state and local laws, including California Fair Chance Act, when conducting background checks.

Aztec Shops will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Aztec Shops is concerned about criminal history that is directly related to the job, you will be given notice and an opportunity to respond and provide additional information such as rehabilitation efforts or mitigating circumstances, or information pertaining to the accuracy of the background report.

Aztec Shops will consider all evidence of rehabilitation and mitigating circumstances. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.

For additional information about the SDSU campus policy please visit Affirming Equal Opportunity.

Aztec Shops is a diverse community representing many perspectives, beliefs, and identities. We are committed to fostering an inclusive, respectful culture that promotes open communication, mutual respect, and a sense of belonging, to support the success of both our employees and students.

All Aztec Shops programs and activities are open and accessible to all individuals, regardless of race, sex, color, ethnicity, or national origin, and other characteristics protected by law. Consistent with California and federal civil rights laws, Aztec Shops maintains a Nondiscrimination Policy that prohibits discriminatory preferential treatment, segregation, and all forms of unlawful discrimination, harassment, and retaliation in all programs, policies, and practices.

Aztec Shops is dedicated to providing equal opportunity in employment and ensuring that no employee or applicant faces unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin or any other characteristic protected by law. This commitment applies to all aspects of employment, including but not limited to recruitment, hiring, promotion, compensation, benefits, training, job assignments, disciplinary actions, and terminations.

Our commitment to equal opportunity ensures that every employee has access to the resources and support needed to thrive and succeed. Aztec Shops complies with Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and other applicable state and federal anti-discrimination laws.