Full Time - Snapdragon Stadium Concessions General Manager

San Diego State University; San Diego (CA); Presencial; USD 85.000 - 95.000; Jornada completa

Descripción de la vacante

Aztec Shops seeks a strategic, hands-on General Manager to lead daily concessions operations at Snapdragon Stadium in San Diego. You will oversee 75+ annual events and manage a large staff, ensuring fast, friendly service, cost controls, and compliance with health and safety standards.

You will drive budgeting, supplier relations, and guest experience while coordinating with university partners and stadium management to maximize profitability and guest satisfaction.

Formación

• Strong strategic thinking and leadership to manage 75+ major annual events.
• Experience supervising large teams of full-time and part-time staff including recruitment and coaching.
• Proficient in budgeting, forecasting, inventory control, and P&L management.

Responsabilidades

• Oversees daily concessions operations at Snapdragon Stadium.
• Maintain customer relations and financial prudence in service delivery.
• Ensure understanding of menus, pricing, and product offerings; manage safety and sanitation.

Conocimientos

Leadership

Staff development

Budgeting & P&L

Operations management

Customer service

Herramientas

POS software

Inventory software

ServSafe certification

Descripción del empleo

Full Time - Snapdragon Stadium Concessions General Manager Date Posted:10/29/2026 Job Code:SHOPSMVSS1/40440/Snapdragon Stadium GM Concessions Department:Snapdragon Stadium Concessions Address:2101 Stadium Way City:San Diego State:CA Category:Snapdragon Stadium Concessions Salary Range:$71,678.00-$126,952.49

Description

COMPENSATION & BENEFITS:

Salary: $85,000-$95,000 annually.

This represents the good faith estimate of the annual salary range we reasonably expect to pay for this position upon hire, based on the selected candidate's experience, education, skills, internal alignment, and overall business needs.

In select cases, and depending on market conditions or exceptional candidate qualifications, compensation may exceed this range, provided it aligns with applicable law and our compensation policies. Aztec Shops offers a comprehensive benefits package that includes a CalPERS defined-benefit retirement plan; a choice of CalPERS medical plans and dental coverage with significant employer contributions for employees and eligible dependents; and employer-paid basic life/AD&D and long-term disability insurance. Eligible employees may also qualify for lifetime medical benefits upon meeting applicable age and service requirements. Additional benefits include 24 days of vacation and 12 days of sick leave annually, 14 paid holidays, up to $5,000 per year in tuition reimbursement, voluntary 403(b) and 457 retirement savings plans, flexible spending accounts, employer EAP including financial wellness resources, and additional employee benefits.

Additional information about our compensation scales is available at: www.aztecshops.com/employment.

SUMMARY:

Looking for a strong strategic thinker who will constructively and profitably manage all day-to-day aspects of the concessions operations at Snapdragon Stadium in San Diego. The stadium features National Collegiate Athletic Association (NCAA) Division 1 football, the National Women's Soccer League (NWSL), Major League Soccer (MLS), other sporting events, concerts, and other events. A proven leader will be responsible for 75+ major annual events, additional events, and up to 400+ full-time and part-time employees in this 35,000 seat venue.

ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION:

NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OPERATIONS

• Oversees the daily operations of concessions, ensuring proper procedures are in place and followed at Snapdragon Stadium.
• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
• Understands all menus, product offerings, packaging, and pricing.
• Accountable for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service equipment; creates a working relationship with health officials.
• Working knowledge of Point of Sale (POS) and inventory software.
• Ensure the concessions team has the tools and supplies necessary to complete their jobs.
• Works closely with multiple branded partners/third party vendors to ensure all needs are met, and terms of contracts are followed.
• Responsible for ensuring proper alcohol sales and service regulations are in compliance.
• Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health.
• Other duties as assigned.

STAFFING & DEVELOPMENT

• Carries out leadership and supervisory responsibilities with a positive and professional approach in accordance with the organization's policies and applicable laws.
• Provides supervision, leadership, training, recruitment, and coaching/development of staff including but not limited to managers/supervisors, stand leads, and student & other foodservice employees; optimizing productivity.
• Ensure departmental compliance with company policies, procedures, and applicable laws and regulations. .
• In conjunction with Human Resources, ensures all associates in the department complete and maintain Responsible Alcohol Service certification (RBS) and Food Handlers.
• Develops and maintains working relationships with customers, coworkers, vendors, OVG stadium management, and university personnel.
• Researches, formulates, and recommends new or upgraded policies and procedures.
• Completes and maintains ServSafe Managers certification.

GUEST SERVICES

• Radiates a positive attitude with all guests that will be infectious and followed by managers/supervisors and other staff.
• Develops operational strategies to address customer survey results and feedback.
• Addresses complaints and resolves problems.
• Holds the team accountable to deliver great guest service and responds and assists in any departmental guest service issue.
• Researches, formulates, and recommends new or upgraded policies and procedures.
• Maintains a consistent presence within concession spaces.

FINANCIAL

• Responsible for operational budget, forecasting, inventory control including waste management, managing monthly inventory, and managing Profit & Loss (P&L) statements and ensuring that all financial reporting is accurate and is completed in a timely fashion to meet all deadlines.
• Ensures expenses, especially labor and operating expenses, are controlled to maximize contribution.