Concession Supervisor ONT Field

ASM Global; City of Oswego (NY); On-site; USD 33,243 - 47,346; Part time

Benefits offered by this job

Training cost covered for food handler certification

Job summary

ASM Global Stadium Management, LLC is seeking a Concession Supervisor to assist in overseeing event day operations at ONT Field. This part-time position involves managing Concessions and Bar Staff, ensuring high operational standards, and delivering exceptional guest service.

Ideal candidates should possess supervisory experience in Food & Beverage and strong communication skills, with a willingness to work flexible hours. Responsibilities range from training staff to maintaining equipment and ensuring food and beverage quality.

Qualifications

• Minimum age 21 years.
• 1–2 years supervisory experience in Food & Beverage.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee Concessions and Bar Staff during events.
• Train staff on department standards.
• Maintain existing equipment needed for outlet areas.

Skills

Supervisory experience

Customer service skills

Communication skills

Food production knowledge

Education

Bachelor's Degree in Food & Beverage Management

Job description

Position Title: Concession Supervisor

Department: Food & Beverage

Reports To: Food & Beverage Manager

Compensation: $29.25 an hour

Classification: Part-Time, non-exempt

Location: ONT Field

ONT Field employees are covered by a collective bargaining agreement with Unite Here Local 11; a condition of employment is union membership.

Position Summary

The Concessions Supervisor assists the Concessions Manager in overseeing event day operations of the ONT Field Concessions areas and bars.

Essential Functions

• Ensures all Concessions outlets and designated Bar areas are properly set before guests arrive.
• Oversees Concessions and Bar Staff during events.
• Trains Concessions and Bar staff on department standards and procedures.
• Reads and understands par sheets, stand sheets, and requisition orders.
• Maintains existing equipment needed for outlet areas and Bars.
• Orders replacement items and equipment under direction of the Concessions Manager.
• Ensures all requisitions to the Warehouse and Kitchen are received timely in accordance with Company policy.
• Coordinates with Kitchen on timing and production of functions.
• Communicates with Kitchen and Warehouse teams effectively.
• Plans and executes pre‑planning activities and event day execution.
• Supplies strong floor operations skills and effective communication with the Event Manager for schedule changes.
• Follows responsible alcohol service policies.
• Supervises and coordinates Concessions Attendants, including training and providing constructive feedback.
• Delivers professional and courteous guest service.
• Receives and facilitates catering guest requests and orders.
• Analyzes and resolves problems with associates, guests, and the operation with assistance of the Concessions Manager.
• Learns and is comfortable with all food and beverage menu items to process transactions and answer guest questions.
• Encourages upselling for maximum profitability.
• Ensures event day food and beverage orders arrive promptly and addresses discrepancies.
• Maintains a clean, organized, stocked, and safe area.
• Reports low inventory, safety, and maintenance issues promptly to the Concessions Manager.
• Assists Concessions and Bar staff with opening and closing duties per departmental standards.
• Performs end‑of‑month inventory for all Concession and Bar areas according to inventory standards.
• Oversees presentation, preparation, and service needs in conjunction with all food and beverage departments.
• Prepares for last‑minute changes, inspects service setups, and holds pre‑function meetings to discuss operational plans.
• Recommends and implements new standards or systems with Concessions Manager approval.
• Fosters a cooperative and harmonious working climate to maximize morale and productivity.
• Adheres to client confidentiality and all Company HR policies and the Business Code of Conduct.
• Completes other duties as assigned.

Qualifications and Experience

• Minimum age 21 years.
• Minimum 1–2 years supervisory experience in Food & Beverage or equivalent training.
• Bachelor's Degree (BA) in Food & Beverage Management or related field desired.
• Previous customer service and cash handling experience is a plus.
• Flexible, sense of urgency, responsive to internal and external issues.
• Working knowledge of food production techniques, purchasing, and sanitation procedures.
• Excellent written and verbal communication skills.
• Ability to define problems and implement solutions for tasks that are not clearly defined.
• Willingness to work evenings, weekends, and holidays.

Certification and Licensing

• A valid food handler’s card is required; the company covers training cost and compensates training time.
• Certification must be obtained within 30 days of hire date.
• TIPS Certification is required, covering communication, teamwork, and minimal supervision.

Physical and Environmental Requirements

• Pushing and pulling doors open; lifting, stooping, bending, and lifting at least 25 lbs.
• Walking for long distances for more than 50% of the workday.
• Work inside or outside the building as needed by events.
• Work may extend until 12:00 am or later on nights, weekends, and holidays.
• Must pass a background check and follow safety guidelines.

Legends Global is an Equal Opportunity/Affirmative Action employer and encourages women, minorities, individuals with disabilities, and protected veterans to apply. We are a VEVRAA Federal Contractor.

Applicants who need reasonable accommodations to complete the application process may contact [phone] for assistance.