Customer Service Representative (Healthcare)

Doctors HealthCare Plans, Inc.; Coral Gables (FL); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision benefits

Paid time off and holidays

Training and growth opportunities

Supportive team environment

Job summary

Doctors HealthCare Plans, Inc. is seeking a dedicated Customer Service Representative to assist members in understanding benefits, accessing care, and navigating enrollments.

This full-time onsite role emphasizes clear communication and patient assistance within a supportive team. You’ll answer inbound calls and emails, resolve questions on benefits and claims, and guide members through scheduling and enrollment while documenting interactions accurately.

Qualifications

• Minimum high school diploma or equivalent.
• Healthcare or call center experience a plus but not required.
• Fluent English and Spanish required. Excellent communication desired.

Responsibilities

• Answer inbound calls and emails from members, caregivers, and providers.
• Explain benefits, eligibility, claims, and enrollment processes.
• Resolve most questions on first contact; escalate when needed.
• Make outbound calls to welcome new members and verify enrollment.
• Assist members with scheduling appointments and accessing care.
• Document interactions clearly and accurately.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Multitasking

Education

High school diploma or GED

Tools

Basic computer literacy

Job description

Full-Time | Consistent Schedule
Make a Difference—Every Day

If you enjoy helping people, solving problems, and being part of a supportive team, this role is for you. As a CustomerService Representative, you’ll help members understand their healthcare benefits, access care, and feel confident knowing someone is there to support them.

What You’ll Do

• Answer inbound calls and emails from members, caregivers, and providers
• Help with questions about benefits, eligibility, claims, and enrollment
• Resolve most questions on the first contact; work with internal teams when needed
• Make outbound calls to welcome new members and complete enrollment verification
• Assist members with scheduling appointments and accessing care
• Document interactions clearly and accurately

Qualifications

• High school diploma, GED, or equivalent work experience preferred
• Customer service experience (healthcare or call center experience is a plus, not required)
• Comfortable using computers, email, and basic office software
• Strong communication skills and a positive, patient approach
• Ability to stay organized and handle multiple tasks
• Fluent in English and Spanish (required)

This Role Is Great If You

• Enjoy helping people and making a real impact
• Like a steady, structured workday with variety
• Want a stable, full-time, onsite position
• Are interested in growing your career in healthcare

What We Offer

• Competitive pay
• Medical, dental, and vision benefits
• Paid time off and holidays
• Supportive team environment
• Training and growth opportunities

Responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.
Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP