Bilingual Loan Collection Associate

FNBT - First National Bank Texas; Killeen (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

FNBT - First National Bank Texas in Killeen, TX is seeking a Loan Collections Associate to coordinate collection activities with the Loan Collection Manager and to engage with borrowers to resolve delinquencies.

The role requires 2+ years of consumer collections experience in a FDCPA-compliant call center, bilingual English/Spanish proficiency, and solid knowledge of lending products. Strong communication, organization, and teamwork are essential.

Qualifications

• At least 18 years of age.
• High School Diploma or Equivalent.
• At least 2 years of consumer collections in a tested FDCPA compliant call center environment.
• Must be fluent in both English and Spanish verbal and written communication.
• Working knowledge of Microsoft Office, Excel.
• Good communication skills.
• Experience in customer service and direct contact with customers.
• Ability to organize and prioritize.
• Must successfully pass background investigation.
• Must be able to work in a team environment.

Responsibilities

• Work directly with the Loan Collection Manager to coordinate collection workflow activities.
• Locate and identify responsible parties through multiple channels and resolve past due amounts by negotiating payments, payment arrangements or other delinquency curing transactions a borrower may be eligible for.
• Identify reason(s) for delinquency.
• Research history on current loans.
• Educate borrowers and co-borrowers about their payment obligation and the terms of their loans.
• Convey the consequences of non-payment to borrowers and co-borrowers.
• Create financial, administrative, and maintenance transactions.
• Verify points of contact for borrowers and co-borrowers (addresses, phone numbers, email addresses).
• Maintain an advanced working knowledge of lending products, services and collection practices.
• Regular and predictable attendance and punctuality.
• Other duties as assigned.

Skills

Bilingual English/Spanish

Microsoft Office

Customer service

Team player

Organizational skills

Education

High School Diploma

Tools

Excel

Job description

• At least 18 years of age
• High School Diploma or Equivalent
• At least 2 years of consumer collections in a tested FDCPA compliant call center environment.
• Must be fluent in both English and Spanish verbal and written communication
• Working knowledge of Microsoft Office, Excel
• Good communication skills
• Experience in customer service and direct contact with customers
• Ability to organize and prioritize
• Must successfully pass background investigation
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Work directly with the Loan Collection Manager to coordinate collection workflow activities
• Locate and identify responsible parties through multiple channels and resolve past due amounts by negotiating payments, payment arrangements or other delinquency curing transactions a borrower may be eligible for.
• Identify reason(s) for delinquency.
• Research history on current loans.
• Educate borrowers and co-borrowers about their payment obligation and the terms of their loans.
• Convey the consequences of non-payment to borrowers and co-borrowers.
• Create financial, administrative, and maintenance transactions
• Verify points of contact for borrowers and co-borrowers (addresses, phone numbers, email addresses).
• Maintain an advanced working knowledge of lending products, services and collection practices
• Regular and predictable attendance and punctuality
• Other duties as assigned

Physical Requirements

• Must be able to remain in a sitting stationary position for extended periods of time
• Ability to lift up to 25 lbs
• Constantly operate a computer and other office machinery

Member FDIC, Equal Housing Lender

FCBI is an Equal Opportunity Employer

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