Full-Time Banking Contact Center Specialist

CoVantage Credit Union; Town of Antigo (WI); On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

401k employer match up to 200%

Annual bonus up to 4%

HSA contribution

Paid time off for community service

Job summary

CoVantage Credit Union seeks a full-time Contact Center Representative to work onsite at our Antigo, De Pere, Neenah, Shawano, New Lenox or Wausau branches. You will assist members by phone and online channels, handling deposits, consumer loans, and virtual services while delivering an outstanding member experience.

The role offers a pay rate of $18.00 to $30.79 per hour, with starting pay based on experience.

Qualifications

• High school diploma or equivalent required.
• Bilingual fluency preferred but not required.
• Experience in service or sales-related roles.
• Strong written and verbal communication skills.

Responsibilities

• Answer calls, voicemails, emails, and messages from members.
• Assist online, mobile, and phone banking users with passwords, deposits, and bill pay.
• Deliver exceptional service while building member relationships.
• Refer members to other credit union products and services when appropriate.
• Maintain member confidentiality.

Skills

Customer service

Communication skills

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

CoVantage Credit Union seeks a full-time Contact Center Representative to work onsite at our Antigo, De Pere, Neenah, Shawano, New Lenox or Wausau branches. You will assist members by phone and online channels, handling deposits, consumer loans, and virtual services while delivering an outstanding member experience.

The role offers a pay rate of $18.00 to $30.79 per hour, with starting pay based on experience.