Community-Focused Member Service Specialist

CoVantage Credit Union; Michigan; On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

401k match up to 200%

Bonus up to 4% of salary

HSA contribution

Paid time off for community service

Job summary

CoVantage Credit Union in Menominee is seeking a Full-Time Member Service Representative to greet members, open accounts, process transactions, and assist with loans. You’ll deliver friendly, accurate service and build strong relationships within the community.

The role offers hands-on experience, ongoing training, and growth opportunities. Pay ranges from $18.00 to $27.36 per hour, with an additional $16.00 per hour in benefits, plus a 401k match up to 200%, a bonus up to 4% of salary, generous

Qualifications

• High school diploma or equivalent required.
• 1+ year experience in financial services or sales preferred.
• Strong written and verbal communication abilities.
• Punctual, neat appearance, and professional telephone etiquette.
• Basic knowledge of Office software and credit union services.
• Bilingual fluency is a plus.

Responsibilities

• Assist members with opening accounts, transactions, and loan applications.
• Provide accurate information on financial products and services.
• Deliver warm, personalized service and maintain member relationships.
• Refer members to appropriate departments as needed.
• Engage in community events to promote financial literacy.

Skills

Customer service

Communication skills

Flexible schedule

Bilingual preferred

Education

High school diploma or equivalent

Associate's Degree

Tools

Microsoft Office

Windows OS

Job description

CoVantage Credit Union in Menominee is seeking a Full-Time Member Service Representative to greet members, open accounts, process transactions, and assist with loans. You’ll deliver friendly, accurate service and build strong relationships within the community.

The role offers hands-on experience, ongoing training, and growth opportunities. Pay ranges from $18.00 to $27.36 per hour, with an additional $16.00 per hour in benefits, plus a 401k match up to 200%, a bonus up to 4% of salary, generous