Contact (Call) Center Representative

Consumers Credit Union; United States; On-site; USD 22,964 - 34,453; Full time

Benefits offered by this job

Annual bonus opportunity

Medical plans (HDHP, PPO, HMO)

Dental plan

Vision plan

401(k) savings plan

Pension after six months/1000 hours

Job summary

Consumers Credit Union is seeking a Contact Center Representative to join our Lake Forest-based team. You’ll serve as the first point of contact for members, answering questions about accounts, loans, online banking and more, delivering friendly, accurate service in a fast-paced environment.

The role offers a standard Monday–Friday schedule, 40 hours per week, with no late evenings and opportunities to advance.

Qualifications

• HS diploma or equivalent.
• 1+ year of work experience; customer service, call center, retail or related preferred.
• High proficiency with computer systems/software applications.
• Professional verbal and written communication skills.
• Bi-lingual Spanish preferred.
• Enjoy fast-paced work with accuracy.
• Self-directed and independent work style.
• Commitment to inclusion and diversity.

Responsibilities

• Assist members over the phone with questions about credit union products and services.
• Provide prompt, positive and informative service to members.
• Meet or exceed individual service and productivity goals with a one-stop resolution.
• Utilize multiple sources and modes of communication for updates and changes.
• Communicate with other CCU departments to resolve inquiries quickly.

Skills

Communication skills

Bilingual Spanish

Computer proficiency

Education

HS diploma or equivalent

Job description

Job Details

At Consumers Credit Union, we’re not just “The People in Your Corner,” we’re a certified Great Place to Work! We're currently looking for our newest group of Contact (Call) Center Representatives! No late evenings, Saturdays, Sundays or major holidays required. The Contact Center is the hub of a lot of activity, so you'll get exposure to operations across the company. There is a well‑established career path, or you can use the Rep position as a stepping stone to opportunities in other departments!

We’re looking for individuals who are passionate and energetic about providing amazing customer service. Be a first point of contact for our members and provide information about accounts, loans, online banking and more. You'll deliver excellent service and ensure each and every member has a positive interaction. This is a fast‑paced position – no day is ever the same! You will be onboarded through a structured training program and will have opportunities for rewards, recognition and advancement.

Schedule:

• Ability to work Monday – Friday: 8AM – 6:15PM
• NO late evenings, Saturdays, Sundays or major holidays!
• Full‑time schedule / 40 hrs/week

Location:

For onboarding and training, you’ll start onsite at our corporate office in Lake Forest. As long as performance expectations are being met, you’ll have the opportunity at a later time to consider a fully remote, fully onsite, or hybrid schedule (including onsite days at our corporate office in Lake Forest). Onsite schedules will be based at our corporate office in Lake Forest, IL.

Workstations are also available at our Contact Center in Aurora, IL. While all training takes place in Lake Forest, employees who prefer or are closer to Aurora may have the option to work from that location after training.

Local Northern IL/Southeastern WI candidates only!

Main Responsibilities:

• Assist members over the phone regarding questions they have about Credit Union products and services
• Provide prompt, positive and informative service to our members
• Meet or exceed individual service and productivity goals by delivering a great customer experience, following the interaction review guidelines, and creating a one‑stop resolution
• Utilize multiple sources and modes of communication to retain and apply organizational updates, promotions, and product, service, policy, and procedural changes
• Communicate with other CCU departments to solve member inquiries and issues quickly and effectively

Qualifications:

• HS diploma or equivalent
• 1+ year of work experience. Customer service, retail, call center, hospitality, sales, banking/financial or related is preferred
• High proficiency and comfort level with computer systems/software applications
• Professional verbal and written communication skills
• Bi‑lingual Spanish preferred
• Enjoy working in a fast‑paced environment where accuracy is required
• Self‑directed and independent worker
• Thrive on being helpful, positive, acting with integrity, and embracing inclusion and diversity

Compensation:

The salary range for this role is $16.67–$25.01 per hour. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short‑term disability, long‑term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.