Full Stack Engineer, Support

Limelight Health; United States; Remote; USD 90,000 - 105,000; Full time

Benefits offered by this job

Healthcare, Dental, Vision Insurance

401K Matching

PTO and paid holidays

Work-from-home office setup allowance

Company-sponsored events

Chef-prepared lunches and snacks

Job summary

Limelight Health is looking for a Full Stack Engineer (Support) to provide technical assistance for Odoo's ERP systems. Candidates should possess a Bachelor's degree in Computer Science and strong proficiency in Bash, Python, and JavaScript.

The successful candidate will resolve technical issues, collaborate with teams, and develop solutions while ensuring excellent customer satisfaction. The role is integral to driving business success across North America.

Qualifications

• Experience with Bash, Python, and JavaScript.
• Knowledge of ERP systems like CRM and Accounting.
• Ability to discuss technical concepts with different audiences.

Responsibilities

• Resolve support tickets for Odoo tools and services.
• Investigate technical issues and propose solutions.
• Collaborate with teams to solve customer technical challenges.
• Develop solutions using Bash, Python, and PostgreSQL.
• Document resolved issues and implement solutions.

Skills

Bash

Python

JavaScript

PostgreSQL

Communication skills

Analytical thinking

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Job description

Full Stack Engineer (Support)

Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open‑source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world’s largest ecosystem of fully integrated business apps.

Odoo has become a global network with more than 12 million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads.

What we expect

As a Technical Support Engineer at Odoo, you will deliver technical solutions and support to help drive success for our SMB customers across North America. You will collaborate with cross‑functional teams to resolve complex challenges while serving as a trusted customer advisor. We are seeking a problem solver who can combine strong programming skills, empathy, and excellent communication to help businesses thrive. The ideal candidate understands business processes and can effectively translate technical solutions for various audiences.

Responsibilities

• Own and resolve support tickets (customer‑reported problems and bugs) for Odoo tools and services
• Investigate technical issues by identifying root causes, describing symptoms, quantifying scope, and proposing both short‑term fixes and long‑term solutions
• Collaborate with cross‑functional teams to resolve customer and partner technical challenges
• Serve as a technical advisor to customers and partners, effectively communicating product value to both technical and non‑technical audiences
• Manage enterprise customer support across SaaS, PaaS, and self‑hosted environments while delivering excellent customer experience
• Develop solutions using Bash, Python, JavaScript, and PostgreSQL
• Document resolved issues and implement solutions across customer environments to enhance knowledge sharing and continuous improvement

Must Have

• Bachelor’s degree in Computer Science, Engineering, or a related field
• Experience with Bash, Python, JavaScript, and database scripting (PostgreSQL preferred)
• Excellent communication skills with the ability to explain technical concepts to various audiences
• Knowledge of ERP systems (CRM, Accounting, Inventory, POS)
• Strong analytical and creative problem‑solving abilities in technical environments

Nice to Have

• 1-3 years of professional experience (technical support preferred)
• Experience with Odoo or similar ERP systems
• Startup experience in a high‑growth environment
• Proactive learning mindset with a focus on continuous improvement
• Strong interpersonal skills and team collaboration abilities

What’s great in the job?

• Great team of very smart people in a friendly and open culture
• No silly tools to use, no rigid working hours
• No waste of time in enterprise processes, real responsibilities and autonomy
• Expand your knowledge of various business industries
• Real responsibilities and challenges in a fast evolving company

What we offer

• Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
• PTO (Paid‑time‑off), paid sick days, and paid holidays
• Employee Assistance Program: 3 X 1‑hour telehealth calls with certified mental health professionals
• $100 towards a work‑from‑home office setup
• Chef‑prepared lunches, snacks, fruit, and coffee/drinks on tap
• Company‑sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is $90,000-$105,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Equal Employment Opportunity Statement

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.