Technical Support Specialist

Odoo; San Francisco (CA); On-site; USD 63,000 - 79,000; Full time

Benefits offered by this job

Healthcare, Dental, Vision, Life Insurance

Paid Time Off (PTO)

$100 work-from-home office setup allowance

Chef-prepared lunches and snacks

Job summary

Odoo is hiring a Technical Support Specialist in San Francisco, CA, to enhance the efficiency of small and medium-sized businesses. This hybrid role requires proficiency in Odoo’s SaaS applications, strong communication skills, and a problem-solving mindset. Responsibilities include resolving customer inquiries, collaborating with teams, and providing user feedback. Compensation ranges from $63,000 to $79,000, complemented by various health benefits and a supportive work environment.

Qualifications

• Must be authorized to work for any employer in the U.S.
• Experience working in customer support for SMBs preferred.
• Sociable and outgoing demeanor is a plus.

Responsibilities

• Utilize Odoo's SaaS applications effectively.
• Resolve customer inquiries and implement innovative solutions.
• Communicate ideas and solutions clearly to customers.
• Ensure prompt resolution of customer issues.
• Collaborate with engineering and product teams.
• Participate in testing new and updated products.
• Address Tier 1 and Tier 2 issues via various support channels.
• Convey user feedback to the product team.

Skills

SaaS familiarity and knowledge of G Suite

Ability to communicate technical concepts clearly

Ability to learn quickly

Job description

Hybrid (4 days onsite, 1 day remote) – Brisbane, CA

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

About Odoo

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications—covering everything from accounting and inventory to CRM and project management—works together seamlessly to support efficiency and growth. Learn more about us here.

About the job

As a Technical Support Specialist at Odoo, you play a key role in helping us bring speedy solutions to our valued small and medium‑sized business (SMB) customers in North America. You'll work closely with other customer‑focused roles, contributing to our team's growth and playing a big part in Odoo's overall success. Your understanding of the ins and outs of SMBs and their different functions is crucial for this position. Join us at Odoo and make a meaningful impact with your expertise, supporting our valued SMB customers.

Responsibilities

• Expertise: Become proficient in utilizing Odoo's SaaS/Cloud‑based applications
• Problem‑solving: Prioritize and implement innovative solutions for resolving customer inquiries
• Communication: Effectively communicate ideas and solutions to customers using written and verbal methods
• Customer satisfaction: Ensure prompt and accurate resolution of customer issues to enhance their satisfaction levels
• Collaboration: Engage with Engineering, Product, and Developer teams to elevate critical issues and provide valuable feedback
• Product testing: Actively participate in testing new and updated products, offering insights for improvement
• Support channels: Address Tier 1 and 2 issues via email, chat, and phone
• Customer feedback: Collect and convey user feedback to the product team to contribute to feature development

Must‑Have

• SaaS familiarity and knowledge of G Suite
• Ability to communicate technical concepts clearly and effectively, both written and orally
• Ability to learn quickly
• Thrive in a critical learning and social setting, embracing new challenges and opportunities

Nice to Have

• Business experience at an ERP
• Experience/knowledge with tickets‑support
• Previous work experience in a fast‑growing startup environment
• Sociable and outgoing

Compensation and Perks

• Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
• PTO (Paid‑time‑off), paid sick days, and paid holidays
• Employee Assistance Program: 3 × 1‑hour telehealth calls with certified mental health professionals
• $100 towards a work‑from‑home office setup
• Evolve in a nice working atmosphere with a passionate, growing team!
• Chef‑prepared lunches – snacks, fruit, and coffee/drinks on tap!
• Company‑sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is $63,000–$79,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal‑opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment‑qualified applicants with arrest and conviction records.