Full Stack Engineer, Support (French)

Limelight Health; United States; Hybrid; USD 85,000 - 105,000; Full time

Benefits offered by this job

Healthcare, Dental, Vision, Life Insurance

401K Matching and Commuter Benefits

Paid time off and sick days

$100 towards home office setup

Chef-prepared lunches and snacks

Employee Assistance Program

Company-sponsored events

Job summary

Limelight Health is seeking a Full Stack Engineer (Support) with French fluency in Brisbane, CA. This hybrid role requires strong technical skills in Bash, Python, and JavaScript to deliver solutions and support for customers across North America.

The ideal candidate has a Bachelor’s degree in a related field and problem-solving abilities. Join us for a vibrant work culture, healthcare benefits, paid time off, and more!

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field.
• Experience with Bash, Python, JavaScript, and PostgreSQL scripting.
• Fluent in French (professional or native).
• Familiar with ERP systems (CRM, Accounting, Inventory, POS).

Responsibilities

• Own and resolve support tickets for Odoo tools and services.
• Investigate technical issues and propose solutions.
• Collaborate with teams to resolve technical challenges.
• Serve as a technical advisor to customers and partners.
• Manage enterprise customer support across various environments.

Skills

Bash

Python

JavaScript

PostgreSQL

ERP systems

French fluency

Problem-solving

Effective communication

Education

Bachelor's degree in Computer Science or related field

Job description

Full Stack Engineer (Support) - French

8000 Marina Blvd #300, Brisbane, CA 94005, United States

We are currently searching for a highly motivated candidate to join our Product Support Engineering team.

This is a hybrid (3 days onsite, 2 days remote) role in Brisbane, CA.

As a Technical Support Engineer at Odoo, you will deliver technical solutions and support to help drive success for our SMB customers across North America. You'll collaborate with cross-functional teams to resolve complex challenges while serving as a trusted customer advisor. We're seeking a problem solver who can combine strong programming skills, empathy, and excellent communication to help businesses thrive. The ideal candidate understands business processes and can effectively translate technical solutions for various audiences.

Responsibilities

• Own and resolve support tickets (customer-reported problems and bugs) for Odoo tools and services
• Investigate technical issues by identifying root causes, describing symptoms, quantifying scope, and proposing both short-term fixes and long-term solutions
• Collaborate with cross-functional teams to resolve customer and partner technical challenges
• Serve as a technical advisor to customers and partners, effectively communicating product value to both technical and non-technical audiences
• Manage enterprise customer support across SaaS, PaaS, and self-hosted environments while delivering excellent customer experience
• Develop solutions using Bash, Python, JavaScript, and PostgreSQL
• Document resolved issues and implement solutions across customer environments to enhance knowledge sharing and continuous improvement

Must Have

• Bachelor's degree in Computer Science, Engineering, or related field
• Experience with Bash, Python, JavaScript, and database scripting (PostgreSQL preferred)
• French fluency (professional or native/bilingual)
• Knowledge of ERP systems (CRM, Accounting, Inventory, POS)
• Strong problem-solving skills with the ability to translate technical concepts for diverse audiences
• Effective communication and collaboration skills with team members, partners, and customers

Nice To Have

• 1-3 years of professional experience (technical support preferred)
• Experience with Odoo or similar ERP systems
• Background in SaaS or startup environments
• Experience working with Unix/Linux platforms
• A proactive learning mindset with a focus on continuous improvement

What we offer.

• Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days, and paid holidays
• Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
• $100 towards a work-from-home office setup
• Evolve in a nice working atmosphere with a passionate, growing team!
• Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is $85,000-$105,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Equal Opportunity Employer Statement

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.